Ongoing collaboration of your medical staff is crucial to the successful operation of your facility and the delivery of quality treatment to your patients. Education and training can help improve a medical practitioner’s ability to collaborate with other team members, partners, and consultants both on the site and remotely. Collaboration and communication within your medical practice can increase administrative or office efficiencies as well as improve the patient experience.
Collaboration is essential to the health care system because it helps spur collaborative teamwork. Well-coordinated collaboration across medical professions at your practice has the potential to allow for more comprehensive, population-based, cost-effective patient care and a new emphasis on health promotion and disease prevention, which will be important in meeting ongoing healthcare challenges.
A team that is appropriately synched when it comes to communicating their needs, questions and more, will be more effective at executing their role daily, especially when it comes to the ongoing improvement of the care delivered to your network of patients.
During a multiple-day hospital stay, a patient may interact with about 40 different employees including nurses, physicians, technicians, and others. Focusing on a high level of collaboration among teams at your facility is critical for the success of your patients’ care during their stay.
This level of collaboration also aids in building trust among different professionals and educating them regarding the strengths and weaknesses of each individual that is part of the organization and the team. This understanding can help medical staff perform their duties more efficiently and therefore, continue to succeed.
Hucu.ai facilitates effective team communication in Healthcare
Defining Your Collaborative Approach to Health Care
A collaborative team is best defined as a group of medical practitioners from different professions who share patients and patient care goals and have responsibilities for complementary tasks regularly. Establish what these teams will look like at your organization to begin setting your staff and coworkers up for greater success.
This team should also be actively interdependent with an established means of communicating with other team members, patients, and families to ensure that various aspects of patients’ health care needs are fully integrated and addressed for the future. Technology like mobile devices is continuing to make communication more robust, strengthening the bonds between the internal and external team members.
Communication: This is also where Hucu.ai can make processes super easy for healthcare facilities when it comes to coordinating communication. Hucu.ai is a HIPAA compliant, free text messaging application that brings together patients, families, and healthcare staff on one platform to collaborate in real-time.
Hucu enables teams to coordinate care faster. You can make timely care decisions by quickly identifying and messaging all other stakeholders (facility, home health, therapy, specialists, etc.) unique to each specific patient. You can spend more time providing care instead of trying to find who’s who in the care team and their contact information, for each specific patient. Hucu also helps you organize and find all information for each specific patient (documents, DC summaries, med lists, wound photos, and more) shared by different staff from different organizations. Ultimately, Hucu lets you take timely actions for higher acuity patients by empowering other collaborators to quickly flag such patients (urgent, acute change in condition, PUI, COVID19 +VE. COVID19 -VE, and more). Find out more about how Hucu help teams collaborate for better patient care, here.
Take Action: Many health care professionals use a program of communication known as SBAR which is Situation-Background-Assessment-Recommendation to strengthen interactivity between team and individuals.
The communication breakdown often occurs when a patient is passed along to another caregiver, along with the information about their circumstances. SBAR standardizes this process by a creative step-by-step guide on how to handle each specific situation of a patient’s health needs. The standardization of this process using SBAR also makes sure that important information is not lost when the patient is passed onto the next caregiver.
No matter what methodology you’re using, it should address creating a system of accountability, a collaborative approach to problem-solving and help identify existing problems in the process of delivering healthcare treatment.
Delegating Appropriately and Respecting Job Roles
The education of health professionals is largely separated by profession, limiting the knowledge one staff member has about the skill set of another and potentially causing future problems. Learning to understand the roles and responsibilities of other professionals is important to function effectively on any team, especially in health care because the success of the team lies in providing quality treatment to patients.
While medical training and legal scopes of practice largely determine a person’s role at a health care facility the skills of various primary care practitioners canoverlap. Most health care professionals have expertise in patient interaction, developing care plans, and educating patients on future treatments and best practices for their continued health and well being.
Therefore, it is crucial to define the roles of each member of your team, beyond a simple job title to include how they will assist others in dealing with the problems plaguing patients.
Communication: Each member of the team should clearly understand the role and scopes of practice of the more common positions in health care like nurses, physicians, physical therapists, occupational therapists, pharmacists, social workers, dentists, dieticians, and psychologists. This is important to establish as a baseline to help each member of a team effectively communicate with one another.
Take Action: According to the American Nurses Association (ANA), the principles of delegation help medical professionals better reach their goals; more effectively impact the organization, and improve the care delivered to patients. When it comes to effective delegation, the essential elements include:
- Maintaining a strong emphasis on your unique skill sets as a medical professional by knowing your strengths and weaknesses.
- Defining the goals of your efforts to delegate.
- Reviewing specific sections of the law regarding delegation at a health care facility.
- Making clear those tasks or functions that cannot be delegated to others in your department.
- Identifying guidelines for lowering risks related to delegation.
- Developing a system of feedback to ensure that tasks are completed.
Holding Team Members Accountable toSpecific Responsibilities and Tasks
In a perfect world, medical students would learn about the essential components of collaboration concerning coordination, communication, and shared responsibility. In some cases, this is taught before entering the workforce. In others, it needs to be reinforced in the field on an ongoing basis.
E-Consult Coordination: The first step in coordination is to determine which team members will be responsible for a particular patient problem. Because the focus of the team should be on the needs of the patient, patient care goals determine the makeup of your team and the responsibilities each team member has to address these patient problems. It is crucial to coordinate with the members of the patient family as partners on this team to ensure they are educated on the patient’s help and how to best address ongoing care. Sharing the care of an individual patient will help give them a 360-degree approach to their treatment and overall health care experience.
Communication: Effective communication is needed to facilitate coordinated care at all times. An ideal communication system like Hucu.ai includes a well-designed digital filing system, regularly scheduled meetings to discuss patient care issues around the clock, and a mechanism for communicating with external systems.
Take Action: Coordination and communication are achieved with each of your specific responsibilities when physicians and other professionals approach one another as partners, not as competitors. It is also equally important to have systems in place to support and evaluate the collaborative practices in the organization.
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