Have you ever felt exasperated because you took time out to show up for an important meeting only to find out that it was canceled and you were not informed? Such miscommunication and missed connections result in lost opportunities while wasting precious time. However, a similar missed communication in a hospital setting is not just an inconvenience; it could be a matter of life and death. Failure in communication in healthcare negatively affects the quality of patient care and can also waste time for busy healthcare professionals. Even if one medical team member is left out of the loop, the patient or the remaining staff members can suffer the consequences.
To understand the risks of communication issues in healthcare, an analysis by CRICO Strategies of more than 2,300 medical malpractice claims illustrated shocking results which prove that communication failure in hospitals can cause significant patient harm. Findings showed that more than 7,000 out of 23,000 claims had communication breakdowns. Of those 7,000 cases, about 1,700 resulted in patient deaths causing an estimated $1.7 billion in financial costs. Most communication problems were present in areas such as surgery, general medicine, nursing, and obstetrics. Communication barriers were present in both ambulatory and inpatient settings. The majority, more than 55%, of the cases involved provider-to-provider communication, and the remaining involved provider-to-patient communication.
Importance of Hospital Communication
As alarming as the CRICO report findings are, comprehensive communications systems like hucu.ai can reduce the risk of communication errors. As the healthcare industry shifts the lens towards a person-centered care approach, which necessarily involves multiple healthcare providers, communication can be complicated by different working hours and locations. A patient suffering from many health conditions will benefit from the collaboration of different specialists working together for comprehensive care. However, it can become difficult to coordinate communication between all of these individuals without causing delays or miscommunications, which can have adverse effects on the patient.
Critical information in a hospital is often exchanged person-to-person by a bewildering mix of text messages, phone calls, faxes, multiple clinical systems, nurse calls, and medical devices. Hucu.ai beautifully unifies information from all of these systems on a single mobile application – replacing them all so that no critical details are delayed, left out, or unsent.
In an ideal situation, all members of the medical team should have easy access to updated patient information throughout treatment to avoid negative patient outcomes. Patient handoff is a vulnerable moment in provider-to-provider communication, according to the Joint Commission for Transforming Healthcare. Patient transfer or shift changes are critical handoff situations, and the Joint Commission estimates that about 80% of really serious errors occur because of communication failures during these moments. Such errors can be avoided if the nurses or other caregivers had updated and accurate patient information at their fingertips via hucu.ai.
Hucu.ai is a great hospital communication app built specifically for the healthcare industry, keeping in mind all of these weaknesses in incumbent communication systems. With hucu.ai, every member of the hospital care team can have real-time access to patient information and providers. It is easy to use, and Hucu.ai saves time which reduces communication errors and improves response time.
Three Main Hospital Communication Problems and How Hucu.ai Resolves them
1. Lack of HIPAA Compliance
Hospital communication will always involve private patient data, which needs to be exchanged in a HIPAA-compliant method. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) makes it a requirement for all personal health information (PHI) to be kept confidential. HIPAA privacy laws violations can cause heavy fines and damage to reputation.
The solution to this problem is to use a communication system designed for use in healthcare settings and makes it easy for doctors, nurses, caregivers, administrators, and other hospital staff to avoid HIPAA violations.
Hucu.ai is HIPAA compliant and secure healthcare communication app, so that every message, call, information shared is secured. It has features like a biometric login system, automatic notifications for every team member, and data encryption so that every communication is safe. This means that doctors and staff can spend less time worrying about HIPAA protocol and more time on patient care thanks.
2. Delayed Communication
Antiquated communication technology used in hospitals like pagers or faxes is ineffective and outdated. Doctors and nurses have busy and unpredictable days, so they may not check a page every time or right away. The time it takes for a nurse or a doctor to respond to a page means waiting for information that often involves several phone calls. This causes patient care to go on hold until the medical team connects and updates each other. It is a waste of resources and harmful to the patient in acute cases.
Hucu.ai is a real-time communication system that eliminates delayed notifications. In healthcare when patient status may change over time, access to the latest information is critical. Doctors and nurses need the opportunity to exchange quick queries and detailed replies right away as well as when it is convenient for them. Teams monitor messages and handle them at the lowest credentialed level while escalating those messages that require high-level attention.
Doctors can build specific channels for every patient and ‘flag’ priority cases to exchange information more quickly for those patients.
3. Lack of Timely and Accurate Patient-Provider Communication
Patients and caregivers need accurate and timely information from the doctors to manage their health conditions during or after a hospital stay. However, whether it is an update about their health status, details about medication, or instructions on care routine, miscommunications between patients and doctors can quickly increase the chances of adverse patient outcomes.
Hucu.ai includes a Patient/Family Chat feature that providers can use to send or receive real-time information about their patients. In addition, the doctors and caregivers can use Hucu.ai to communicate with the patient and improve the quality of care offered. It also supports interprofessional collaboration in healthcare.
Modern hospital communication systems can enhance positive patient outcomes and provider satisfaction. Hucu.ai is a modern healthcare communication app that removes barriers to communication within a hospital or a healthcare facility. Hucu.ai, with its unique features in a HIPAA compliant setting, comes with a highly trained and responsive customer support team that makes it easy for hospitals to implement and start using it quickly.
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