The Rising Demand for Strategies that Help Sustain the U.S. Caregiving Workforce

Strategies that Help Sustain the U.S. Caregiving Workforce

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With staffing turnover at an all-time high in senior care, healthcare organizations need more effective strategies for employee retention. Organizations must create a workplace culture that places employees first, where there is active support, flexibility in work schedules, and opportunities for career development. Staff turnover is particularly costly for long-term care providers, as it directly impacts resident satisfaction with the quality of care provided. Fortunately, there are simple, yet effective strategies that increase staff retention while increasing the quality of care offered. 

Prioritize Clear Levels of Communication

If an organization wants to build trust, boost their employees’ morale and lower stress levels, then prioritizing clear communication in the workplace is a must. Healthcare organizations that prioritize clear communication both within and outside the organization make space for a transparent culture, one which has more engaged staff and higher levels of retention. This ultimately results in greater trust between the employers and their staff, as they feel that their best interest is upheld by the organization first and foremost. 

Long-term care organizations need to invest in advanced communication tools and technology platforms. According to findings, healthcare organizations backed with automation processes have a 33% higher chance of being human-friendly, with higher levels of employee productivity. 

The integration of technology within long-term care settings will ensure the safety, security and freedom of seniors. 

Providing staff in long-term care facilities with access to mobile apps that keep them updated on evolving resident needs is key to productivity. The answer then is: investing in advanced communication technologies that make the lives of caregivers easier and makes them more productive in their roles. 

Engage Families Through Video Conferencing

Long-term care is one sector that hasn’t always embraced all that new technologies have to offer. However, long-term care can benefit a great deal by incorporating advanced communication technologies into their workplace settings. 

  • Providing staff with a tool that lessens administrative burden: The staff will have a communication tool at their fingertips that make it easier for them to do their jobs and navigate through their tough routines. 
  • Helping stay connected amid pandemic conditions: Communication apps with video-conferencing technology are a good way for families to stay connected with their loved ones and those in charge of them at the LTC facilities amid restrictions caused by Covid-19.  
  • Communicating better means better patient care: Communication gaps exist between long-term care facility administrators and the skilled nursing teams responsible for complex medical patients. Health information is not being properly exchanged with the referring providers, which ultimately affects patient health outcomes.  
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Leverage A HIPAA Compliant Central Communication Hub to Reduce Burnout

Most long-term care facilities in the U.S. to this day possess insufficient communication technology to properly address and support the needs of residents. Enhanced communication technology holds the potential to increase resident and family engagement. This may even lessen the length of stay as families feel more comfortable providing care at home. 

With communication technology, it will become easier for residents to virtually stay in contact with outside consulting physicians, which not only saves time but cuts down on the cost of transportation as well. 

According to one research study, staff were quite responsive to the new communication technology and it increased communication between staff, residents, and families in more meaningful ways. 

Most LTC facilities do not possess the infrastructure that encourages day to day use of technology to support residents in staying connected with providers and families. Such technological limitations can worsen existing health disparities across the United States. With communication technology, long-term care can improve their care processes with improved resident/family engagement. Not only that, communication technology will reduce staff burdens and facilitate care workers in their challenging roles. 

Bridge the Gap in Communication Across the Care Continuum

Previously, when a nurse at a skilled nursing facility noticed a change in a patient’s wound condition, she had to document that change, determine the next steps,  write a report, take a photo, and then get in touch with the needed health care stakeholder. In today’s landscape, communication technology has made that process ten times easier. 

With’s advanced communication technology app, the nurse at the facility can manage things from her phone, as it allows her to instantly connect with health professionals, such as the wound ostomy nurse. This saves time as the nurse can assess the appropriate intervention on her own without having to wait on phone calls or chase down the right person. Plus, in wound care situations, a picture can be shared securely without having to save it on a device, keeping patient PHI safe.

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The use of communication technology in long-term care will induce efficient staff workflows as staff will feel more supported in their caregiving roles. Burnout among caregivers has actively been on the rise, and care workers in pot-acute settings have had it hardest, particularly given worsening staff shortages and added regulatory pressures caused by various federal reform initiatives. is bridging the gap in communication across the care continuum, as it helps care workers, communicate more effectively both within and across organizations while being on the same page as everyone else. 

Better communication will lead to improved care coordination between care professionals, which will inevitably result in better patient care. Burnout is an active reality that ultimately affects patient care. Long-term care operators need to fully acknowledge that they need to actively incorporate communication technology that makes staff feel supported and helps drive quality care outcomes at the same time. 

According to Kristen Wylie, (Senior Product Marketing Manager) at Stanley Healthcare, 

One of the biggest needs in terms of communication in long-term care facilities is improving workflows and streamlining processes so that employees can focus on providing care rather than administrative tasks.” 

Technology will lead the way in long-term care, as it will help care teams stay connected with each other, regardless of where they are. It will help managers communicate better with new hires, and make them feel more welcomed. This will help lower turnover rates among long-term care organizations across the United States. 


5 Proven Strategies to increase employee retention and reduce operational costs in senior living

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How long-term care facilities are using technology to generate better patient outcomes. 

Communication Technology Improved Staff, Resident, and Family Interactions in a Skilled Nursing Home During COVID-19. 

Revolutionizing Care Coordination: How Communication Technology is Changing Skilled Nursing Facilities

Letting them know: The best new technology for effectively communicating with LTC staff

In case you missed the previous blog on
Top 5 Learnings From LTC 100:

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