Post-Acute Care Orgs Can Do to Retain Their Best Employees

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Healthcare is an extremely challenging industry to work in. The pressure to cut costs and increase efficiency is always present, and you’re forced to make the best decisions possible while balancing a lot of different factors. If you want your healthcare organization to thrive, you need to find ways to retain your best employees. Here are some tips that can help you retain top performers so your team thrives. If you feel like turnover is an ongoing problem at your healthcare organization, you’d probably be right. According to a report by the Society of Human Resources Management (SHRM), employee turnover has increased by almost 6 percent in the past year alone. In healthcare as a whole, turnover rates are even higher than average – with some organizations recording rates as high as 50 percent or more!

Be Transparent With Your Employees.

Healthcare organizations have a reputation for being extremely top-secret, even paranoid about sharing basic information about their employees or organizational structure. If you want to retain your best employees, start by being transparent with them. Let your employees know where they stand with each project, share any internal research or data that you’re working with, and invite your employees to participate in meetings that would otherwise be closed. When your employees know exactly where they stand, they’ll have an easier time feeling empowered to make decisions and move the company forward.

Offer Competitive Benefits and Perks.

Healthcare organizations are often criticized for offering some of the lowest salaries in the country. While it’s true that some healthcare jobs pay less than the average, that doesn’t mean that you can’t find ways to offer competitive benefits and perks. Healthcare benefits are a great way to offer a more competitive salary to your employees. Look for ways to add value to your healthcare plans, and you can give your employees a competitive edge over other organizations. Beyond healthcare benefits, you can offer other perks to employees. Some of the most sought-after perks include flexible work schedules, on-site childcare, and transportation assistance. You can also offer employee assistance programs (EAPs) that provide employees with access to counselors and mental health professionals.

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Create a Culture of Inclusion and Empowerment.

Healthcare is often a very collaborative industry, and it makes sense to foster a culture of inclusion and empowerment among your employees. You can start by offering ample training opportunities for your employees. When you invest in your employees, you’re empowering them to take on new challenges and expand their skill sets – which, in turn, helps your organization grow. Another way to foster a culture of inclusion and empowerment is by creating a safe space for your employees to discuss their emotions. Healthcare can be a very stressful industry, and employees are often forced to work through these stresses on their own. By creating a supportive environment, you can help your employees feel empowered to take care of themselves so they’re better equipped to take care of patients.

Don’t Forget to Celebrate your Wins.

Healthcare organizations are often so focused on problem-solving that they forget to celebrate their wins. If you’re successful with a project, a merger, or something else, make sure to celebrate the win and let your employees know they deserve the recognition. Celebrating your wins can also help your employees feel empowered to take on new challenges, as well as provide them with a sense of belonging and community within the organization. Beyond celebrating your wins, it can also help to recognize the milestones of your employees. Whether your employee is celebrating a birthday, a wedding anniversary, or another special occasion, it can help to acknowledge their milestones.

Offer Frequent Feedback and Recognition.

Healthcare organizations are all about continuous improvement – which is great! But when you only focus on the areas that need improvements, it can be easy to forget to praise your employees for their wins. The best way to solve this problem is to offer frequent feedback and recognition. Offer feedback and recognition at every level, and make sure it’s tied to specific projects or areas of expertise. This will help your employees feel empowered to take on new challenges, while also making them feel like they’re a part of a team. When it comes to recognition, you don’t have to wait until your employees “earn it.” Recognize your employees for the projects they take on and the milestones they hit. Let them know that you appreciate their efforts, and you’ll help them feel empowered to keep moving the organization forward.

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Communicate the Value of Your Organization

Healthcare is an industry that’s constantly shifting and changing – which is great for physicians and patients, but not so much for employees. If you work in healthcare, you’re probably used to seeing changes happen at a rapid rate – and it can be frustrating to find yourself constantly having to adapt. If you want to retain your best employees, you need to communicate the value of your organization. You need to explain why the changes happening in your industry are imperative for the future of healthcare. You need to show your employees that the changes are a positive thing and that they’re helping to improve the lives of patients.

Offer Professional Development Opportunities

There are a few things more frustrating than feeling like you’re stuck in your current position. If you want to retain your best employees, offer professional development opportunities. Create a career path for your employees that allows them to see their future potential and feel like they can grow with the organization. It’s important to note that you can also offer professional development opportunities for non-management employees. Consider offering courses related to your industry, like machine learning or data science. All concerned staff must be  trained in HIPAA-Compliant environments and well versed with the telehealth software to operate the system smoothly.

Show Employees, They’re Part of the Problem-Solving Process

Healthcare organizations have to make tough decisions, and those decisions can feel very distant and impersonal. If you want to retain your best employees, make sure they know they’re part of the problem-solving process. The best way to do this is to implement biweekly or monthly meetings with your employees. During these meetings, discuss the biggest challenges your organization is facing, and brainstorm ways to solve them. Let your employees know that their input is valued, and you’ll help them feel more engaged with the organization.

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Rotate Staff to Help Maintain Employee Engagement

Healthcare organizations are known for having incredibly long hours and frequent on-call shifts. While it’s important to keep hospitals running 24 hours a day so patients can receive the care they need, it can be frustrating for employees to work such long hours. If you want to retain your best employees, make sure you’re also offering opportunities for them to take breaks from their on-call shifts. One great way to do this is by keeping a rotation system in place. For example, let’s say you have six nurses who need to work the evening shift. Instead of having those six nurses work back-to-back, make sure they’re working in shifts. Rotate your nurses, and you’ll help them maintain a healthy work-life balance and prevent burnout.

Offer a Merit-Based Pay Increase

If you’re struggling to find ways to retain your best employees, it might be time to offer a merit-based pay increase. Healthcare organizations often review employees’ salaries based on years of experience, which can sometimes feel unfair. If you want to retain your best employees, consider shifting away from the experience-based pay scale and towards a merit-based pay scale. A merit-based pay scale is an equitable and transparent way to figure out how much an employee is paid. It relies on performance, and it’s a great way to retain your best employees. It’s also easier to implement in a healthcare setting because you can tie it to work outcomes.

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