Case Study


About Mature Resources Area Agency on Aging

Mature Resources (Clearfield County) Area Agency on Aging is a 501(c) 3 non-profit in Central Pennsylvania that supports the maximum independence of older adults. The Agency provides services which range from home delivered meals to home healthcare clinics for the older adults in Clearfield County. Their comprehensive array of services enhances the quality of life of older adults through coordinated community partnerships and initiatives that support and educate members in the community. 

At a glance


  • Reducing preventable hospitalizations, placements and other negative consumer outcomes
  • Increase communication internally and with outside partners
  • Assuring secure communication of confidential documents and information. 


  • enables real-time acuity scores and risk stratification
  • Team communication is easy with channels to keep all the right people in the loop
  • Photos, messages, forms, and patient information can be shared instantly
About Clearfield County Area Agency

“ is providing us with data to support our funding requests and to identify those at greatest risk.”

Kathy, CEO

“We have better access to consumer experience data and are able to manage our team more proactively.”

Ethen, COO


Reduce preventable hospitalizations and other negative consumer outcomes

With only 10 case managers and over 1,000 older adults in need of active attention, Mature Resources was looking to find a solution for analytics and increased communication. Prioritization of cases was difficult and case managers were spending too much time trying to keep track of each consumer. 

Increase communication internally and with outside partners

Assuring secure communications of confidential documents

The ability to easily and securely share documentation, care plans, and other information is critical to the quality of service they provide. Mature Resources Area Agency on Aging’s case managers are highly trusted partners to their consumers. They need to have the ability to share sensitive information with other team members to assure seamless service and continuity of care.


Manage consumer risk in real-time

With the implementation of, Mature Resources Area Agency on Aging is better equipped at pinpointing older adults most in need of service through data driven solutions. The consumer journey map tracks the history of each individual adult and the services and care they have received. Plus, real time acuity scores are built from evidence-based assessments. This allows the agency to better manage intensive caseload and develop person centered interventions.

Consumer-centered messaging with client family communication 

Rather than sorting through streams of 1-1 silo messages (phone calls, texts, emails, etc.), provides easy to access person-centered messaging channels. Now instead of sending or making 5 communication attempts with 5 different media, the entire team communicates with timely information in the context of each consumer. Each consumer’s collaborating team can coordinate in real time. Separate patient family channels keep family members in different geographic locations on the same page.

Easy texting and practical sharing 

Affordable, responsive and easy to work with

Mature Resources needed a solution that fit their service model so they could meet the challenges of managing numerous older adults. has been responsive to their needs to support their business goals by developing new features such as real time acuity scores and risk stratification flags.

Improved reporting on outcome measures’s flag reporting enhances data collection. This allows Mature Resources to capture SDOH factors and clearly demonstrate the efficiency and quality of services their network provides to older adults in their community. also provides reports that track partner performance level, effectively keeping all partners accountable. 




Better client information sharing improves communication and enables continuity of care. With real-time acuity scores, has facilitated the entire team at Mature Resources and has cut down on time spent chasing communications..



The right team members and contracted service partners are now included in every communication. This improves collaboration and oversight among teams. has increased team collaboration at Mature Resources.

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Insightful analytics that highlight risks for interventions that support maximum independence. helped them identify gaps in their service outcomes, which helped meet the needs of the people they serve.