Case Study
About Mature Resources Area Agency on Aging
Mature Resources (Clearfield County) Area Agency on Aging is a 501(c) 3 non-profit in Central Pennsylvania that supports the maximum independence of older adults. The Agency provides services which range from home delivered meals to home healthcare clinics for the older adults in Clearfield County. Their comprehensive array of services enhances the quality of life of older adults through coordinated community partnerships and initiatives that support and educate members in the community.
At a glance
Challenges
- Reducing preventable hospitalizations, placements and other negative consumer outcomes
- Increase communication internally and with outside partners
- Assuring secure communication of confidential documents and information.
Benefits
- Hucu.ai enables real-time acuity scores and risk stratification
- Team communication is easy with channels to keep all the right people in the loop
- Photos, messages, forms, and patient information can be shared instantly
“Hucu.ai is providing us with data to support our funding requests and to identify those at greatest risk.”
Kathy, CEO
“We have better access to consumer experience data and are able to manage our team more proactively.”
Ethen, COO
Challenges
Reduce preventable hospitalizations and other negative consumer outcomes
With only 10 case managers and over 1,000 older adults in need of active attention, Mature Resources was looking to find a solution for analytics and increased communication. Prioritization of cases was difficult and case managers were spending too much time trying to keep track of each consumer.
Increase communication internally and with outside partners
Mature Resources Area Agency on Aging’s quality of service depends on solid communication and coordination with their multiple contracted service partners. To provide that level of transparency and oversight that required a communication solution that works on any device in real time.
Assuring secure communications of confidential documents
The ability to easily and securely share documentation, care plans, and other information is critical to the quality of service they provide. Mature Resources Area Agency on Aging’s case managers are highly trusted partners to their consumers. They need to have the ability to share sensitive information with other team members to assure seamless service and continuity of care.
Solution
Manage consumer risk in real-time
With the implementation of Hucu.ai, Mature Resources Area Agency on Aging is better equipped at pinpointing older adults most in need of service through data driven solutions. The consumer journey map tracks the history of each individual adult and the services and care they have received. Plus, real time acuity scores are built from evidence-based assessments. This allows the agency to better manage intensive caseload and develop person centered interventions.
Consumer-centered messaging with client family communication
Rather than sorting through streams of 1-1 silo messages (phone calls, texts, emails, etc.), Hucu.ai provides easy to access person-centered messaging channels. Now instead of sending or making 5 communication attempts with 5 different media, the entire team communicates with timely information in the context of each consumer. Each consumer’s collaborating team can coordinate in real time. Separate patient family channels keep family members in different geographic locations on the same page.
Easy texting and practical sharing
Mature Resources Area Agency on Aging’s staff and partners back each other up to assure that consumers always have the support they need. Hucu.ai gives them the ability to share care plans, provide necessary updates and share photos securely without using any phone storage. Everything is securely saved in the cloud in organized channels.
Affordable, responsive and easy to work with
Mature Resources needed a solution that fit their service model so they could meet the challenges of managing numerous older adults. Hucu.ai has been responsive to their needs to support their business goals by developing new features such as real time acuity scores and risk stratification flags.
Improved reporting on outcome measures
Hucu.ai’s flag reporting enhances data collection. This allows Mature Resources to capture SDOH factors and clearly demonstrate the efficiency and quality of services their network provides to older adults in their community. Hucu.ai also provides reports that track partner performance level, effectively keeping all partners accountable.
Results
SAVED TIME
Better client information sharing improves communication and enables continuity of care. With real-time acuity scores, Hucu.ai has facilitated the entire team at Mature Resources and has cut down on time spent chasing communications..
TEAMS ON THE SAME PAGE
The right team members and contracted service partners are now included in every communication. This improves collaboration and oversight among teams. Hucu.ai has increased team collaboration at Mature Resources.
ABILITY TO GROW
Insightful analytics that highlight risks for interventions that support maximum independence. Hucu.ai helped them identify gaps in their service outcomes, which helped meet the needs of the people they serve.
