SUCCESS STORY

Familia Home Health

About Clearfield County Area Agency on Aging

Clearfield County Area Agency on Aging is a 501(c) 3 non-profit in Central Pennsylvania that supports the maximum independence of older adults. The Agency provides services which range from home delivered meals to home healthcare clinics for the older adults in Clearfield County. Their comprehensive array of services enhances the quality of life of older adults through coordinated community partnerships and initiatives that support and educate members in the community. 

At a glance

Challenges

  • Reducing preventable hospitalizations, placements and other negative consumer outcomes
  • Increase communication internally and with outside partners
  • Assuring secure communication of confidential documents and information. 

Benefits

  • Hucu.ai enables real-time acuity scores and risk stratification
  • Team communication is easy with channels to keep all the right people in the loop
  • Photos, messages, forms, and patient information can be shared instantly
About Clearfield County Area Agency

“Hucu.ai is providing us with data to support our funding requests and to identify those at greatest risk.”

Kathy, CEO

“We have better access to consumer experience data and are able to manage our team more proactively.”

Ethen, COO

Challenges

Reduce preventable hospitalizations, placements, and other negative consumer outcomes

 

With only 10 case managers and over 1,000 older adults in need of active attention, Clearfield County Area Agency on Aging was looking to find a solution for analytics and increased communication. Prioritization of cases was difficult and case managers were spending too much time trying to keep track of each consumer. 

Increase communication internally and with outside partners

Clearfield County Area Agency on Aging’s quality of service depends on solid communication and coordination with their multiple contracted service partners. To provide the level of transparency and oversight that keeps their team engaged requires a communication solution that works on any device in real time. Clearfield County Area Agency on Aging’s staff and partners keep each other up to date as patient conditions change.

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Assuring secure communications of confidential documents and information

The ability to easily and securely share documentation, care plans, and other information is critical to the quality of service they provide. Clearfield County Area Agency on Aging’s case managers are highly trusted partners to their consumers. They need to have the ability to share sensitive information with other team members to assure seamless service and continuity of care. The ability to easily and securely share documentation, care plans, and other information is critical to the quality of here service they provide. 

Solution

MANAGE CONSUMER RISK IN REAL TIME

With the implementation of Hucu.ai, Clearfield County Area Agency on Aging is better equipped at pinpointing older adults most in need of service through data driven solutions. The consumer journey map tracks the history of each individual adult and the services and care they have received. Plus, real time acuity scores are built from custom acuity scores from evidence-based assessments. This allows the agency to better manage intensive caseload and develop person centered interventions.

CONSUMER-CENTERED MESSAGING + PATIENT FAMILY COMMUNICATION

Rather than sorting through streams of 1-1 silo messages (phone calls, texts, emails, etc.), Hucu.ai provides easy to access patient centered messaging channels. Now instead of sending or making 5 communication attempts with 5 different media, the entire team communicates with timely information in the context of each consumer. Each consumer’s collaborating team can coordinate in real time. Separate patient family channels keep family members in different geographic locations on the same page.

EASY TEXTING AND MORE – PRACTICAL SHARING

AFFORDABLE, RESPONSIVE AND EASY TO WORK WITH

Clearfield County Area Agency on Aging needed a solution that fit their service model so they could meet the challenges of managing numerous older adults. Hucu.ai has been responsive to their needs to support their business goals by developing new features such as real time acuity scores and risk stratification flags.

IMPROVED REPORTING ON OUTCOME MEASURES

Hucu.ai’s flag reporting enhances data collection. This allows Clearfield County Area Agency on Aging to capture SDOH factors and clearly demonstrate the efficiency and quality of services their network provides to older adults in their community. Hucu.ai also provides reports that track partner performance level, effectively keeping all partners accountable. 

Results

optimize

SAVED TIME

Better client information sharing improves communication and enables continuity of care. With real-time acuity scores, Hucu.ai has facilitated the entire team at Clearfield County and has cut down on time spent elsewhere.

streamline

TEAMS ON THE SAME PAGE

The right team members and contracted service partners are now included in every communication. This improves collaboration and oversight among teams. Hucu.ai has increased team collaboration at Clearfield County Agency, thereby leading to the best outcomes for the consumers they serve.

manage

ABILITY TO GROW

Insightful analytics that highlight risks for interventions that support maximum independence. Hucu.ai helped them identify gaps in their service outcomes, which helped build on the needs of the people they serve.