CASE STUDY

ABOUT AN ASSISTED LIVING

The Assisted Living located in the beautiful area of Montana, which offers services in assisted living, independent living and memory care. Their community is home to comfortable living spaces, community amenities and a loving home environment that makes it a top-notch care experience for residents. Their goal is to have every resident have a healthy social experience, where they don’t simply retire but continue to lead their lives in ways that prove both fun and meaningful.

AT A GLANCE

Challenges

Coordinating with multiple departments
File/media management lagged
Quick communication feedback

Benefits

Hucu enables communication with teams and resident families
Enhanced features such as file/media management available in Hucu
Instant staff updates
Very user-friendly
Resident engagemen

“We started to see the value with Hucu almost immediately, because we had such a great response from the families, they were jumping on-board with that communication back and forth.”

– Tonya Kish, Director of Life Enrichment

CHALLENGES

Successful communication across multiple departments

A big senior community which is comprised of nine departments including life enrichment as well as separate healthcare departments for assisted and independent living. They sought a communication tool that would allow their staff to communicate with each other in different departments plus help them stay in touch with their resident’s families. This was critical to growing their enterprise.

File attachment & video communication proved ineffective

In order to meet the demands of the day, the team wanted to be able to attach any PDFs, letters, live videos, pictures and have zoom meetings while communicating with the team and resident families. Previous messaging apps were unable to accommodate their needs as they did not offer all these capabilities in a single platform.

Instant communication: a proactive response/feedback

The Assisted Living consists of a big team and they are all busy, out there and not sitting on their desks all day round. For this purpose, they wanted to have instant communication to quickly resolve any issues their residents might be having. Quick team collaboration lacked real-time messaging.

SOLUTION

Easier communication workflows

Hucu has improved internal workflows for the Assisted Living by bridging the gap in communication across multiple departments and with the residents’ families. Seamless communication through Hucu makes it possible for their departments to work so well together. Likewise, this communication has brought residents closer with their families. Hucu allows families, regardless of their location, to be more involved in the resident’s care journey through live updates on a day to day basis.

Enhanced capabilities

Hucu exceeds expectations as it offers multiple capabilities in a single platform. With Hucu mobile/web-based app, the team is now able to attach files, share live videos, letters, pictures, schedule zoom meetings and much more. Hucu allows the team to share all this information with each other and the resident’s families, Now, they can communicate with the families through pictures, live videos, zoom meetings and share any file they need to.

Greater team collaboration

Hucu has increased team collaboration for the team through instant means of communication. This helps their team respond quicker in case the resident might be facing some difficulty. Hucu provides their team a tool, that allows them to quickly coordinate over issues at the facility and then get that issue resolved almost immediately.

Super user-friendly

The staff finds Hucu to be super user-friendly and support from their team made it that much easier to bring team members quickly on-board. Their staff was quite comfortable using Hucu from the get-go and it really didn’t take them much time getting used to it.

Resident engagement

With Hucu the team is seeing their residents get more engaged. One of their residents, 90 years old, joined her own Hucu channel. Staff updates over activities would spark off these wonderful conversations between her and her children, reminiscing over great memories spent together.