Situation at a glance
Provectus, a physician and nurse practitioner group serving nursing homes and assisted living facility, is a leader in providing high-quality care in a home-like environment. Their competitively differentiated approach to delivering care has been key to their growth and patient satisfaction; routine and frequent communication not only between their staff and the RN at the patient’s side, but with the entire care team supporting the patient. This includes allied caregivers such as psychiatrists, physical therapists, community service organizations, and occasionally residents & their families themselves. The complexities of this model became apparent as Provectus grew, contributing to reduced operational and clinical efficiency, and increasing burden on providers and staff, which was resulting in increasing burnout and turnover.
Challenges
1
Knowing with whom to communicate for each patient was a challenge
One resident may have a cardiologist who routinely checks on them, while another does not but does have an endocrinologist managing their diabetes. Furthermore, one resident may have children who actively participate in their care and support, while others may not. Keeping track of who is “on the team” and who is not was a real challenge, and often-times resulted in specific individuals not being aware of what was happening with a resident.
2
Knowing how to communicate with each of them was a challenge
The cardiologist in town may have an answering service and email, while the physical therapist prefers text (which is not secure). The daughter likes WhatsApp (also not secure), while the pharmacist prefers fax. Juggling all of these modes of communication & tools required a lot of work & confusion, resulting in care delays, frustration, and stress on staff and the entire care team.
Solution: Hucu’s Patient-Centered Communication
Provectus tried various communication methods and tools to address the challenges, but none of them met all of their needs.
What was required?
A secure platform that was resident-centered and allowed for the ease of adding and removing care team members regardless of the organizations in which those individual worked, or their role on the team. Hucu met the need with:
Streamlined Communication
A single platform for all communication needs, including text/secure messaging, voice, video, and sharing of documents/forms and pictures.
Patient-Centered Care
Features facilitating clear communication and information sharing within the team and separately with patients and families.
Ease of Use
A user-friendly interface to improve adoption and reduce training time. It's like texting that everyone already knows, but intelligent.
Resident & Family Use
Provectus leverages the power of the resident and their family to actively participate in the care process as a way of improving outcomes while reducing burden on staff.
HIPAA Compliance
Secure messaging to ensure patient privacy and regulatory adherence.
Automation & Customization
Hucu enables customized automation of message escalations, routing, and notifications so the right care team member get the message at the right time, supporting Provectus' specific workflows.
We had searched for a long time for a good communication system, and Hucu allowed us to effectively communicate with all parties while maintaining an individual patient flow of information. It has saved myself and my co-workers time and allows us to control the flow of information, preventing continuous interruptions and distractions throughout the day.
Conclusion
Through the adoption of Hucu, Provectus improved its efficiency and grew the business faster while improving satisfaction, both for its own staff and that of its client facilities. Improved satisfaction has improved retention & recruitment. It has also enabled the organization to continue to differentiate itself by fostering streamlined communication, and improved resident /family relations and satisfaction.
Key Outcomes
With Hucu, Provectus saw dramatic improvements:
▸ 87.5% Report Savings
▸ Up to 2 hrs / staff / shift
8/9 Report Increased Collaboration
Enhanced Patient Satisfaction Scores
▸ DOUBLED Patient Volume
▸ 90% Increase in Facilities Supported
▸ Only 25% Increase in Staff #
Improved Patient Outcomes
60% of Facility Staff have Adopted Hucu
Success Videos
Hucu supports busy clinicians to maximize efficiency to serve more patients with higher job satisfaction.
Dr. Dirk Juschka – President & Medical Director – Provectus (Exec Summary 1)
Hucu.ai makes HIPAA-compliant communication organized and easy increasing provider retention.
Dr. Dirk Juschka – President & Medical Director – Provectus (Exec Summary 2)
Hucu.ai is the ONLY solution with patient-specific communication and automated audit tracking to improve patient care and staff performance.
Dr. Dirk Juschka – President & Medical Director – Provectus (Exec Summary 3)
