CASE STUDY
ABOUT MT ROSE HEALTH CENTER
Mt Rose Health Center Palliative Care and Hospice is a locally based team of professionals with the goal to provide personal, evidence-based medical care to patients. The organization is committed to improving the quality of life and providing support for those facing life-limiting illness and end-of-life issues.
AT A GLANCE
Challenges
- Team coordination
- Lack of privacy
- Delay in communication
Benefits
- Greater team collaboration through Hucu.ai
- Hucu.ai is user-friendly
- Hucu.ai is a secure platform for communication
“Our favorite thing is that Hucu.ai is easy to access and use. The quick response we can get for support when needed. That is huge in our field. When you’re doing home care in rural areas, the ease of it is huge, the ability to use it in rural areas like we are, is great. I haven’t had problems with connectivity.”
– Kathy, Administrative Director
CHALLENGES
Team coordination: difficult and time consuming
It was very difficult to reach out to all individual team members for daily reminders and information about educational sessions for the week. Communicating messages or about reports and next visits via phone calls to doctors, team members and nurses took energy and time. Lots of time spent chasing communication reduces time spent in patient care.
Lack of privacy: gaps in communication
Previous apps had a horrible notification sound which discouraged the staff from using it and thus created gaps in communication. Nobody wanted to use them. Previous apps were invasive and staff did not like the lack of privacy. These apps did not offer any control.
Delays in communication created problems
Delay in communication about overnight changes with the patient’s health status, level of care required, nurse shifts, new orders, and new assignments. A 24-hour delay in meeting patient needs because the communication was through emails or phone calls which did not get checked or connected to in time. Delay in communication about patient status and deaths led to embarrassing visits from family and friends.
SOLUTION
Greater team collaboration
Hucu.ai connects all team members, doctors, and nurses so they are informed about messages, reports, next visits, and action plans in one go. Admins don’t have to reach out to team members separately. Daily reminders and check-ins are done through the Hucu.ai’s app and everyone gets the notification right away. Hucu.ai has helped increase patient care because there is a quicker response time from team members related to patient needs.
Super user-friendly
Hucu.ai is pleasant to use and to look at. The soft notification sound, “ding”, does not put off staff members so they are happy and willing to use the app for communication. Hucu.ai notifications are easily managed when staff members are off duty. It is not invasive and staff members love that. Hucu.ai’s on-boarding time is quick and it is super user-friendly.
Timely patient updates
Hucu.ai allows all team members to be informed about important information related to the patient or changes in care at night in real-time so they are updated quickly. Meeting patients’ needs the same day and more quickly now because of real-time communication in Hucu.ai.
Active staff recognition
Hucu.ai has ‘honor’ rewards for staff members who perform well, which have then been incentivized with gifts, candy bars, and recognition by the administration based on Honors points. Hucu.ai is a modern app with numerous features like thumbs up, recognition, emojis and Gifs. This makes staff members participate in conversations more actively.
Timely care
Family members are notified quickly via Hucu.ai so it saves them from embarrassing visits and enables them to arrive in time when possible.
RESULTS
SAVED TIME
Better client information sharing through Hucu.ai improves communication and saves the entire team a lot of their time.
TEAM COLLABORATION
The right team members are now included in every communication. Hucu.ai has brought the team of Mt Rose Health Center together.
ABILITY TO GROW
Hucu.ai helps their team provide better patient care, as now they are constantly in the loop regarding important patient updates.
