CASE STUDY
ABOUT MIRACLE-EAR
As an industry leader in hearing devices, Miracle-Ear has 70 years of experience in creating hearing aid products and solutions. Miracle-Ear strives to bring customers leading-edge technology and hearing solutions that improve lives, relationships and communities.
AT A GLANCE
Challenges
- Internal/External Communication
- Lack of Privacy
- Real-time sharing of information
Benefits
- Hucu.ai streamlines communication
- Hucu.ai makes it easier to share information
- Hucu.ai is a secure app
“What I really want to say and thank you for is you really believe in us too, you took your time, sat down with me, and showed me the program. I wasn’t just a number, you held my hand throughout the whole journey. We made this happen together.
– Tim Morton
CHALLENGES
Barriers in communication: internal and external
For the entire team at Miracle-Ear, there were a lot of barriers to communication within and outside the facility. The team used a combination of communication channels like Gmail messenger etc. These were not HIPAA compliant. Communication broke down as it was being done over several platforms.
Real-time sharing of important information
There was no system of real-time sharing of information. The facility has a chain of communication and everything had to go through a manager – especially in a HIPAA situation. The manager decided what could be shared, when, and with whom. It wasted a lot of time, especially in critical situations. No method of organizing communication. Information sharing was slow and often missed.
Little to no guarantee of security
There was no guarantee of security or HIPAA compliance. Likewise, their system of team appreciation or accountability similarly lagged behind.
SOLUTION
Real-time sharing of information
Hucu.ai has opened and streamlined communication completely. Information can be shared in real-time now through Hucu.ai, including pictures, videos, documents and more. The team shares information in a flow and it becomes part of an ongoing conversation.
A secure messaging platform
Hucu.ai is completely HIPAA compliant and has taken away the worry of sharing sensitive information over a non-HIPAA compliant platform. Hucu.ai times out every 15 minutes and has a biometric system for security.
Easier flow of information
Hucu.ai allows team members to share specific information with relevant people via ‘channels’, so there is no need for a manager. The team uses channels for specific events situations and occasions. The flow of information is fast as channels are used to organize teams, information, and conversations.
Saves a lot of time
Information can be shared with relevant people quickly via Hucu.ai and smoothly without a delay so critical decisions are made quickly. It has saved a lot of time for the entire team at Miracle-Ear.
Staff encouragement
Hucu.ai has “Honors” as a metric for performance. It boosts morale. More honors mean more fun trips for the team.
RESULTS
SAVED TIME
Hucu.ai saves the staff at Miracle Ear a lot of their time. Now, information is easily shared in channels and is quite easily accessible from multiple locations.
TEAM COLLABORATION
With Hucu.ai , the right team members are now included in every communication. This improves collaboration and keeps the team focused.
ABILITY TO GROW
Insightful analytics across their organization help them scale faster. Hucu.ai has made their staff more productive. Through Honors in Hucu.ai , they are encouraged to do their best.
