CASE STUDY
ABOUT LIFECARE THERAPY SERVICES
LifeCare Therapy Services is an individualized therapy provider licensed in Florida as a Rehabilitation Agency. It has been serving the senior population for over 16 years. Specializing in the continuum of care from recent injury and hospitalizations to specialty programs for chronic disease and impairments, its mission is to maintain independent and safe mobility for seniors in the comfort of their homes. Lifecare Therapy’s team of more than 200 seasoned therapists support patients in their homes across southeastern Florida.
AT A GLANCE
Challenges
- Delayed Communication
- Non HIPAA Compliance
- Inefficient one-to-one communication
Benefits
- Hucu.ai is HIPAA Compliant
- Team can communicate ‘on-demand’
- Staff is on-boarded and connected with the team quickly
- Mobile and the web-based version are both available
- Ability to easily create and organize channels for specific teams
“Hucu has supported our vision by bringing us together. That’s really made us grow and we will continue to grow through that vision.”
Elisha Becker, Director of Admissions
CHALLENGES
Delayed communication
LifeCare Therapy has the vision to grow quickly which means when their marketing team is out in the field visiting a doctor’s office or a referral source, they want to connect with the admission department if they have questions. There was no ‘quick’ way to do that.
Non HIPAA compliance
The team used encrypted emails for communication but the marketing team did not check these when they were in the field. Text messages caused confusion when discreetly talking about the patient just using the patient’s initials. They needed a HIPAA-compliant communication solution.
Inefficient one-to-one communication
Therapists at LifeCare Therapy would talk to their assistants and then talk to the admissions team. There was a lot of sequential, fragmented communication which consumed time and affected collaboration.
SOLUTION
Seamless and instant communication
Hucu.ai supports LifeCare Therapy’s vision to grow quickly. The marketing team can instantly speak with the admissions team when they have questions. They can be open in their communication about a patient because Hucu.ai is HIPAA-compliant. Patient information can be shared quickly, accurately, and in organized channels, thus avoiding confusion.
A mobile and web-based solution
LifeCare Therapy has saved a lot of time via Hucu.ai by eliminating the need to have the admissions team on two separate platforms. The admissions team can type out messages and upload reports easily on their computers via Hucu.ai’s web version. When the team is away from the screen, they can still send and receive messages through their cell phones. Notifications keep everyone in the loop.
Staff development and teamwork
Hucu.ai drastically improved LifeCare Therapy’s internal collaboration. The teams create “channels” to talk about their patients. The admin channels and marketing channels allow the teams to easily add information to one platform. New team members are on-boarded quickly and instantly team members are included in important and engaging conversations. The ability to upload a display picture, status, and use emojis has drawn everybody in.
Quick communication, reporting and next steps
Therapists get on-boarded and connected to the whole team right away via Hucu.ai. They introduce themselves and feel more connected. The team uses Hucu.ai to send reports to each other by simply attaching the document without the need to fax or email it. Teams can collaborate faster via Hucu.ai and share important updates, e.g. if a patient canceled an appointment or is not feeling well due to COVID-19 – this helps them to take necessary steps right away.
RESULTS
OPERATIONAL EFFICIENCY
Hucu.ai enables instant communication between their marketing team and the admissions department, when they are out in the field. This cuts down on time, as Hucu.ai allows them to have their questions pertaining to patients quickly answered.
INCREASED COLLABORATION
Their team of therapists are constantly connected with each other through Hucu.ai. Greater collaboration between their admission team and therapy team. Hucu.ai has amplified teamwork at LifeCare, as channels have bound different teams together.
ABILITY TO GROW
Hucu.ai has backed their team efforts, by enabling them all to be on the same page. This supports teams and reduces attrition. Cross-collaboration among different teams through Hucu.ai has been a huge plus, that saves everyone time and they simply love it.
