Antiquated Technology
Manual Alert Increases Vulnerability
Printed notices can cause technological and reputational risks if they get thrown away, misplaced, or lost. This exposes the facility of the healthcare provider to vulnerabilities. The notice can go in the wrong hands and create a security breach or cause the spread of misinformation. Mishandling or protected information is a major concern.
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Shifts Not Filed On Time
Patients always need medical supervision when they are hospitalized. If the healthcare provider is short of staff, then there is a need to quickly fill shifts. Usually hospitals and healthcare providers make manual calls to off-duty employees and this is an ineffective, slow process. Also, this process requires multiple people making calls and trying to fill shifts. Shifts may get filled but slow communication results in wastage of time and manpower.
Timely Delivery of Information
When there is a situation that needs attention quickly or if there is a change in policy, printed notices or phone calls are not the best way to give out more information. Healthcare employees work different shifts on different hours so engaging them all on a regular basis is a difficult task. Even if healthcare providers provide lockers or on-site mailboxes for printed information sharing – it does not guarantee that the information was received and read by the recipient. There will be a high number of employees claiming they did not see the information with the flyer system and it could cause liability issues.
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Alerting Different Groups of Stakeholders In a Crisis
Notifying a large group of different stakeholders of dangerous situations and crises such as infectious disease outbreak, medical lockdown, missing patients, evacuation, and others – is a difficult task. It requires a detailed communication plan including contingencies and legacy planning. Such notification needs to take place instantly in order to save patients and employees. Calling on phones manually will require hours and that’s something healthcare providers can’t afford in a crisis.
Lack of Mobile EHR Access
Healthcare is a mobile profession inherently since the doctors are running from hospitals to clinics and nurses are always rushing from one patient’s room to the other’s. However,, most healthcare organizations, hospital communications are not mobile. Medical staff can only access patient medical records from shared computers in the facility or nurses’ stations. This wastes time and can end up delaying information that could save a life.
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