Six Ways to be More Effective with Telehealth Video Visits

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To achieve the most significant healthcare goals, one must meet certain prerequisites to master telemedicine and Telehealth. A physician may only be a great telemedicine specialist if they have the same skills, technology, and surroundings as a regular physician. Both patients and physicians are accustomed to working in clinical settings. Still, virtual environments are relatively new and must be handled with care and intelligence to achieve success as a therapeutic procedure. In 2020, over 40% of hospitals had Telehealth capabilities. However, mastering the skillset for a successful Telehealth video visit is beyond the regular medical school curriculum.

Even though hospital facilities are spacious and sophisticated, virtual healthcare visits take place on a small screen, such as a desktop, tablet, laptop, or mobile phone. The verbal and non-verbal communications through the window are responsible for establishing a connection between the physician and the patient. The patient’s preference for whether or not to continue treatment is determined as soon as they meet the physician in a virtual setting. Doctors don’t comply even though they’ve been given guidelines and a dress code in a video conference. Universities and teaching hospitals are offering telemedicine courses and training courses.

To Have a Successful Online Video Visit, Here are Six Suggestions

Plan a Well-Prepared Video Visit with the Patient. 

The purpose of a video conference or virtual patient visit is face-to-face communication using a video application. Patients may receive a video follow-up visit in which the focus is similar to a routine visit and patient discussion if this is a first-time video visit concerning an injury. However, a well-planned video visit can lead to many more communication problems if handled incorrectly.

How will you instruct your patients to position their video devices to be able to see their swollen ankles or body parts that are difficult to see from their desks? How would you instruct them to be able to perform a stretch or movement to demonstrate mobility? Is there a difference between a desktop, laptop, tablet, or cellphone? How will they position their device upright to be able to focus it effectively? How far should they stand away from the device?

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Accustomed to taking into account the problems that come with seeing patients in person, it’s easy to pay attention to preparing for those that arise when they see you online. These inquiries might seem trivial, but they’re not and may cost you a lot of time. It may be quicker and less demanding to visit with you online than in person, but without proper preparation, it might cost you much more time. Prepare a practice session with your staff and, if applicable, create a patient education document or communication to prepare them for an efficient session with you.

Be Less Formal and Responsive to Feel Comfortable with the Patient.

Patients are more comfortable with treatment when the conversation is less formal and more responsive. Using a more personal tone and addressing the patient’s name is the key to getting an open conversation going and making patients feel more at ease. Using a smile and proper gestures, the physician can build a patient-provider bond that is not just about the numbers. Use a friendly and approachable tone of voice. This can help put patients at ease and make them feel more relaxed talking with you. Use nonverbal cues to show that you are listening and engaged. For example, nod your head or make eye contact to indicate that you are paying attention. Encourage patients to ask questions and share their concerns. It can help you better understand their needs and provide them with the care and support they need. Use simple language and avoid medical jargon. This can help ensure that patients understand what you are saying and feel more comfortable participating in the conversation.

Listen Patiently and Let the Patient Finish First. 

A patient takes about 32 seconds to describe their health concerns to a doctor, but most physicians cut them off after 20 seconds, redirecting the conversation before they finish. When dealing with a patient through a Telehealth video visit, listen to them more as a result of the majority of the interactions being verbal and nonverbal. It may lead to patients having less confidence in their healthcare and missing important details about their treatment.

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Introduce Yourself and Discuss the Treatment Techniques 

The patient must be informed about the doctor’s professional background and practice techniques to feel secure when the physician is introduced via Telehealth secure video conference for patients unfamiliar with the doctor. This will help patients feel more confident and better connected throughout their care. It also improves patient engagement. The patient must remember the doctor’s name for a more powerful connection.

Pay Attention to the Patient’s Concerns.

Patients should be treated with care and attention to obtain better results. A patient’s concerns and symptoms should, therefore, be communicated accurately. When a patient communicates his issues and symptoms, confirm your comprehension and show compassion, rather than dismissing his approach, gently guiding the discussion in the correct diagnosis and treatment path. Although this may seem simple, it cannot be easy sometimes. Remember that the patient may not have the same office welcome, check-in, chat, and other pleasant experiences as they acclimate and process their anxiety before seeing the physician in a Telehealth video session. The patient’s initial meeting with the physician is most likely to occur right away.

Be Transparent 

Patients will appreciate the open, honest approach and have more faith in the treatment if they are informed of everything. Doctors and patients sometimes have differing views on what is ailing the patient, even if they have an obvious condition. You may need to seek out a specialist or do some research, but always inform patients of your intentions. However, it is crucial to maintain a professional demeanor when meeting with patients via Telehealth video conference so that they will trust your words. Digital and physical patient experiences are different, and posture and non-verbal signals are more influential in digital environments. Be open and transparent about your own thoughts and feelings. This can help build trust and foster a more personal and responsive relationship with your patients.

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Patients are becoming increasingly satisfied with their healthcare as well as lowering medication and care coordination costs. Due to its disruptive nature, Telehealth has become a popular technology that may undermine traditional healthcare delivery. Furthermore, there have been several alterations in governmental policy due to the growing popularity of patient engagement through telemedicine.

Healthcare providers must develop strategies to enable better healthcare delivery through Telehealth visits to accommodate many initiatives striving to establish modern healthcare practices. A Telehealth video visit will require time and many patient experiences to master. Patients will need to be able to communicate with you effectively across a video screen and portray the best of the services.

Using Hucu.ai, self-service signup allows new users to get up and running with the app in minutes rather than enduring weeks or months of configuration before using it. You can quickly create a Telehealth video platform with our partner on Zoom for performing effective patient video visits and collaborating with other providers. Additionally, Hucu.ai, a Telehealth video platform, will allow you to automate follow-up visits, track patient and population health, and send secure messages to better communicate with your patients. Hucu.ai Telehealth solution is available for the Web, Android, and Apple mobiles platform. Please visit our website to learn more about our sophisticated value care platform and how we work along the patient’s care continuum.

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