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Desktop/browser & mobile versions (iOS & Android)
(1gb of storage for the enterprise)
(viewable history access limted to 14 days*)
Access and respond to messages synched across all devices
Hucu.ai secures everything with end-to-end encryption, and no content on devices
Hucu uniquely enables communication in a patient-focused way, while also supporting general, non-patient specific discussions in Discussion Channels, and Direct Messaging between 2 individuals
Share documents, images, videos, voice-clips securely. Attachments are not stored on devices to ensure additional privacy. Up to 1GB of storage for the enterprise
Receive push notifications both on mobile and web, with your own preferred sound
Location level reporting showcasing message utilization
Invite anyone to communicate with you via Hucu at no additional charge
Access to the preceding 14 days of messages
Basic support is provided within the Hucu Support channel with a response time of < 48 hours
Required to ensure HIPAA compliance
* 10 Patient Channels (Care Team & Patient/Family Modes)
* 10 Discussion Channels
* 10 Users
* 2 Weeks of Data Access
* 500MB of Attachment Storage
* DMs are available FREE for first 90 days of trial
You can use the basic package of Hucu free forever subject to the above limitations. Contact Sales for any adjustments to these limits and feature additions
Premium Features
Prioritize and streamline message management. Identify and navigate to those messages you need to specifically focus upon across locations, patients, discussions, DMs with ability to filter
Further streamline notifications to separate those that are wanted and those that can be ignored, and when, based on the individual's work schedule. Setup personal settings to adjust notifications, including ability to automatically join the UNJOINED channels, automatically hide/leave channels and setup reminder at a certain time frequency. Ability to set reminder notifications for unread messages in the notification center
Easily "flag" a message in a patient channel to prioritize or alert specific members of the care team (i.e., Fall Risk, Housekeeping, Consult Needed, New Resident, Telemedicine, etc.)
Search for keywords within messages, across channels, locations, and over time
Speed reactions and add some fun with emoji's and GIFs
Sort the channels you personally follow based on acuity, firstname, lastname, unread, recent, and more
Speed sending or responding to messages by send a voice note rather than typing
Ability to disable audible and banner notifications by user by channel
Organized view of all related replies tied to a specific message in one place
Mention entire teams using @GroupName to quickly notify everyone and streamline collaboration. Easily manage groups from the side drawer
Directory listing of all employees and collaborators with ability to call/message anyone
When a user is mentioned '@' in a channel who have not logged into Hucu over 24 hours, they will receive an sms and/or email text (provided such information is available in their Hucu profile) that they have a message in hucu that they need to read
(without app for patient/family mode)
(i.e., Referral Mgmt, TCM, CCM, etc.)
Broadcast messages to groups of internal/external teams, partners, patients/families within Hucu, and via SMS/Text or Email (per message usage fees apply for SMS & Email)
Distinct and long audible notification that overrides all phone silent and focus settings
See who has read your message at what time, and who has not
Bookmark messages so you can easily find and refer to them at a future time. Can be used as reminders and To-Dos managed in one place
Highlight important messages in any channel or DM. Easily access all pinned items from the pin icon for quick reference
Patient-Specific channel accessible ONLY to employees of the location and not to any network partners or invited collaborators
Access a Hucu message via text and browser without needing the Hucu App or a Userid. Only supports viewing of the message for a limited time
Mark yourself "Out Of Office" and ensure your colleagues get the support they need by configuring special notification settings during that time. Also, forward all your messages to others as delegates
Access all files, photos, videos, urls in a given channel in one organized section with ability to further categorize and search based on tags
Dynamic patient acuity score based on Hucu's algorithms identify acuity scores per patient so care teams can focus on patients that have higher acuity vs. those with lower acuity
When a message is not responded to within defined parameters, Hucu automatically escalates the message to specific people or groups based on algorithmic processes. Improves signal:noise ratio, and ensures messages are not missed
Place a persistent note regarding the specific patient in their profile to inform other care team members about the patient. For e.g., door codes, cannot hear very well, loves strong coffee, etc
Assign case managers to different patients and vice versa - track performance and case loads in analytics
Create your own milestone-based programs to streamline workflows and improve patient follow up and care. (One time setup fees apply based on the complexity of a program)
Use Hucu to collect discreet data or signatures from care team members, patients, or their families / friends, in structured Forms, Assessments, Questionnaires, and Surveys right in Hucu. Broad list of common forms available. Custom forms can also be created with Hucu's assistance (add'l fees apply)
Track and record a user's geographic location with Hucu. Admins can run reports to have visibility & evidence of users' presence at the right times
Users can add Zoom, Google or other video conferencing links in their profiles to launch video calls whenever, wherever
Use Hucu's native Telephony (VoIP) capabilities to have live voice or video conversations within Hucu; no need to disclose personal phone #s. PPPM includes 1,250 mins of Hucu Voice & Video.
Add’l 500 mins PPPM: $0.05
Optional: Combined with an external facing # incoming calls from land or cell lines can be rec'd in Hucu, and leverage SmartCallflow
Configure up to 3 "hot buttons" to route calls to specific teams / groups of users (e.g., Urgent, After Hours, etc.).
This can reduce or eliminate the need for answering service
People can SMS to a dedicated phone number and that message is routed into Hucu, Users in Hucu can respond within Hucu and send the text via SMS back to the original sender (Usage charges apply: Refer to Usage & Other Fees)
This can reduce or eliminate the need for answering service. People can call a dedicated phone number and that message is routed into Hucu (Usage Charges Apply). Optional: Voicemail & Transcription (Usage fees apply)
Notify users of unread messages in their email on a daily basis. (per message rates apply for Email)
Automatically remove patient-specific channels to an "archive" state based on configured rules for inactivity
Configure how long messages are retained (default is 7-14 years). Messages are de-identified from the patient channels so they cannot be retrieved
Have the peace of mind in knowing who is joining/leaving which discussion about which patient. Advanced capabilities included communication patterns for staff, staff type, locations, and patients
Custom configure & control User's ability to use device features with Hucu such as camera, audio, IP addresses, and more
Administrative controls to manage and configure multiple locations in your own entity only. Ability to access authorized locations (e.g., Firm 1: Site A, Firm 1: Site B, Firm 1: Site C) in addition to your own organization
Administrative controls to manage and configure not only your own locations in your entity but also be able to do the same for specific network partner locations across multiple entities
Detailed reporting on all aspects of Hucu
Create custom dashboards to compare performance on various metrics across multiple locations
Support provided 24 x7 in Hucu Support channel, via 1-800 phone, and email. Response time < 12 hrs
SAML, SCIM options. Implementation & Testing Fee: One-Time + ongoing Maintenance & Support
Patient charts created in PointClickCare, automatically create patient channels in Hucu. If Patient is Transitioned or Discharged in EHR, then there's an automated message about this action in the relevant patient channel in Hucu. Per Facility
"Forward" messages in Hucu directly into EHR as a discrete Note. Download Notes from EHR to appear in Hucu Patient Timeline. Displays PointClickCare activities within Hucu chronologically; negates need to log-in to EHR to view or add notes
Patient charts created in ChartPath, automatically create patient channels in Hucu and vice-versa. If Patient is Transitioned or Discharged in EHR, then there's an automated message about this action in the relevant patient channel in Hucu. All Facilities
Patient charts created in EHR, automatically create patient channels in Hucu. If Patient is Transitioned or Discharged in EHR, then there's an automated message about this action in the relevant patient channel in Hucu. Fees are "per facility". "Forward" messages in Hucu directly into EHR as a discrete Order or Note. Download Orders / Notes from EHR to appear in Hucu Timeline
When calling to/from Hucu via a conventional phone number (non Hucu user)
High quality transcription of voice-mail messages into a Hucu message when calls made from outside of Hucu facing #s. Invoiced based on usage
Using Hucu is easy. Videos and tutorials in the app get you going. We are only a phone call or an email away.
All paid plans have dedicated support in real time.
There’s no catch 🙂 We believe that HIPAA compliant communication and care coordination should be afforadable and accessible to all – that’s why we offer our free/basic model and structure our pricing on a per patient basis.
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