Mt Rose Health Center Palliative Care and Hospice is a locally based team of professionals with the goal to provide personal, evidence-based medical care to patients. The organization is committed to improving the quality of life and providing support for those facing life-limiting illness and end-of-life issues.

Kathy and Jeff (administrative directors of MT Rose) recently shared with how it has resolved many problems for them.

Case Studies

Problems Faced Before

  • It was very difficult to reach out to all individual team members for daily reminders and information about educational sessions for the week.
  • Communicating messages or about reports and next visits via phone calls to doctors, team members, and nurses took energy and time.
  • Lots of time spent chasing communication reduces time spent in patient care.
  • Previous apps had a horrible notification sound which discouraged the staff from using it and thus created gaps in communication. Nobody wanted to use them.
  • Previous apps were invasive and staff did not like the lack of privacy. These apps did not offer any control.
  • Delay in communication about overnight changes with the patient’s health status, level of care required, nurse shifts, new orders, and new assignments.
  • A 24-hour delay in meeting patient needs because the communication was through emails or phone calls which did not get checked or connected to in time.
  • No way of incentivizing staff members to use previous communication apps and thus, no way for staff encouragement and development.
  • Previous apps were difficult to use especially by less tech-savvy staff members.
  • Previous apps felt outdated.
  • Delay in communication about patient status and deaths led to embarrassing visits from family and friends.
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How Has Helped Resolve Issues

  • Admins don’t have to reach out to team members separately. Daily reminders and check-ins are done through the app and everyone gets the notification right away.
  • connects all team members, doctors, and nurses so they are informed about messages, reports, next visits, and action plans in one go.
  • has helped increase patient care because there is a quicker response time from team members related to patient needs.
  • is pleasant to use and to look at. The soft notification sound, “ding”, does not put off staff members so they are happy and willing to use the app for communication.
  • notifications are easily managed when staff members are off duty. It is not invasive and staff members love that.
  • allows all team members to be informed about important information related to the patient or changes in care at night in real-time so they are updated quickly
  • Meeting patients’ needs the same day and more quickly now because of real-time communication.
  • has ‘honor’ rewards for staff members who perform well, which have then been incentivized with gifts, candy bars, and recognition by the administration based on Honors points.
  •’s on-boarding time is quick and it is super user-friendly.
  • is a modern app with numerous features like thumbs up, recognition, emojis and Gifs. This makes staff members participate in conversations more actively.
  • Family members are notified quickly so it saves them from embarrassing visits and enables them to arrive in time when possible.
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What is your most favorite thing about

“Our favorite thing is that is easy to access and use. The quick response we can get for support when needed. That is huge in our field. When you’re doing home care in rural areas, the ease of it is huge, the ability to use it in rural areas like we are, is great. I haven’t had problems with connectivity. We are used to being not connected wherever we go. In areas where there is no great internet access, we are still able to use this app. We are happy. We can take care of patient needs and supplies a lot quicker. It has helped improve our patient care.”