Due to advanced technology, there are numerous types of hospital communication systems in healthcare and many different ways in which they are used. Some are more useful than others.
In the mid to late 20th century, the healthcare industry went through a vast expansion. Between the years 1955 to 2000, the amount spent in U.S. healthcare went up from 5% of the Gross Domestic Product to a whopping 13.4% because of the introduction of the Medicaid and Medicare programs. Since then, the growth rate was slow at the start of the 21st century, and healthcare spending accounted for 17.7% of GDP before the COVID-19 pandemic. However, the previous expansion also propelled advancements in healthcare information technology.
Brief History of Healthcare Communication Issues
Solutions Arise for Communication Issues
In order to resolve communication issues, improve the quality of healthcare services, and improve productivity, many technology solutions began to be introduced. Some of these solutions are for doctors to process referrals or for team members to collaborate on a patient’s healthcare, like Hucu.ai. Others are for pharmacists to process prescriptions and for patients to understand aftercare routines post their discharge. Beyond communications related to direct patient care in hospitals, there are many technological solutions that streamline the receipt of lab results, patient transfers, insurance payments claims, and non-medical internal communications (included in the communication plan of the CMS’ Emergency Preparedness Rule). Normally, all communication solutions can be divided into three distinct categories:
- Provider to provider communication systems
- Provider to patient communication systems
- Emergency alert and notification systems
Provider to Provider Communication Systems in Healthcare
In most cases, the provider-to-provider communication systems in healthcare have to follow very strict guidelines to ensure the integrity of data. Typically, they have to have mechanisms that will log users out of the system after a certain period of inactivity. They are also typically used within organizations and not shared across healthcare providers and settings. This results in very limited reach and accuracy of information.
Provider to Patient Communication Systems in Healthcare
A Single Solution for All Types of Hospital Communication Systems
Many healthcare providers seek a solution that fulfills HIPAA rules while resolving communication issues. Hucu.ai does this while also supporting referrals and fostering collaboration among providers, seamlessly linking patients to providers, and enhancing facility-wide internal communications.