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Successful Homecare Companies Address Caregiver Retention to Achieve Outstanding Satisfaction

Leading Home Care Agencies focus on caregiver retention and satisfaction. Technological solutions that increase retention and satisfaction among healthcare workers enable Home Care teams to stand out to their clients.

Coupled with global issues like COVID-19, one of the biggest challenges home care agencies face is employee retention. Employee retention remains a top priority especially during and after a pandemic that has shaken healthcare workers to their core. Equally important is employee satisfaction because organizations thrive when their employees stay and remain committed to their overarching vision. Employee retention and job satisfaction is directly linked with the level of productivity they bring, hence it remains a key challenge for many organizations in healthcare

Communication is key!

An efficient communication system increases employee retention and improves job satisfaction among caregivers. builds on both employee productivity and satisfaction in the healthcare industry. 

HomeCare teams love because it saves them time, which makes caregivers happier and more willing to be productive. 

The biggest impact of implementing is a significant decrease in employee turnover rate! As much as 44% lower than the industry average. 

Technology is Critical for Scalable Homecare Businesses

Incorporating technology-based solutions into the healthcare setting offers many benefits. Technology increases the efficiency of care delivered to the patient. It improves the quality of operations within healthcare. Technology results in operational excellence and better quality of care. It enhances the healthcare experience for patients and their families. It enables timely updates over patients plus greater transparency. The right technology facilitates caregivers in their day to day activities by sorting information by patient all the while making it possible for constant updates over patients. 

See also  5 Incorporating Social Determinants of Health Improves Care

How does technology help? With technology-based solutions, information about patients and important updates regarding their status is just one tap away. Technology facilitates coordination among caregivers because now they can securely discuss important information about a patient in a single setting. This brings different caregivers in the loop regarding important patient health updates and also enables the team to respond quicker to patient needs. is one such technology that organizes information in patient channels, where multiple clinicians can interact over important patient updates enabling quicker and more effective responses.

Thus, technological solutions in healthcare make greater space for happier patients and their families. 

Palliative and Hospice Care is On the Rise

Challenges remain as seriously ill patients continue to hide in plain sight. Health gaps in social determinants exist, oftentimes making it difficult to identify conditions in a clinical setting. Some examples of social determinants include: unsafe home, food instability, financial stressors and caregiver gaps. 

It is important therefore to identify patients early on and render services to them with deep compassion. Identifying patients with serious advanced illnesses should be a top priority. For this purpose, organizations should offer team-based, tech-enhanced support for both caregivers and patients. Another strategy in home-based palliative care to better serve patients is engaging in Advance Care Planning Discussions. For instance, patient and caregiver assessment can help identify patient goals. The overall goal should effectively center around quality and cost outcomes. For this, the key is delivering on great patient plus caregiver experiences. Building trusted relationships among caregivers, patients and families is essential for easier end-of-life discussions and for a smooth transition to hospice. 

See also  Success of “Hospital at Home Programs” Around the United States

Home-based palliative care has garnered a lot of support among patients and payer partners. Home-based palliative care has the potential to build on patient experiences, gaps in care and hospice length of stay. Hospitalization rates saw a decrease, only when paired with a ‘strategy of responsiveness’ (i.e. urgent visits per thousand patients decreased with timely post-discharge follow up). Greater operational focus on hospice initiation will result in better, improved performance.  

Addressing Social Determinants Results in Higher Quality Care

Social determinants of health are equally important for quality health outcomes. SDOH (Social Determinants of health) are non-medical factors that impact health outcomes. They refer to all conditions individuals are born in and lead their lives, all such forces that shape their day to day lives.  

89% of an individual’s health status is accounted for by the social determinants of health. A tech-enabled strategy is required with data insights that would lead to lowered costs and better health outcomes.

According to data, 89% of health outcomes are not associated with clinical care. Social determinants of health account for 1.7 trillion U.S dollars of avoidable healthcare cost. Unmet health related social needs can be costly and are linked twice the chances of suffering from depression. In addition to that, they are associated with a 60% higher prevalence of diabetes, 50% higher prevalence of cholesterol and a higher rate of not showing up for clinic appointments.  

This is why progressive home care organizations must address social determinants of health. For this purpose, a high-touch, tech-enabled strategy makes use of data and insights for lower costs and improved health outcomes.  

See also  Why Behavioral Health is a Huge Opportunity

Behavioral Health is a Huge Opportunity

Numbers are rising for individuals diagnosed with behavioral health conditions in government and commercially insured populations. Behavioral health conditions are diagnosed among 23% of all insured individuals, which is over 67 million people across the United States. The impact is costly: under-managed behavioral health conditions are closely tied with a higher spending on other medical (non-BH) services. 

Behavioral health diagnosis is widely under-managed in the United States. The impact that is having on health outcomes is both damaging and costly. 

Now is the time for the healthcare community to act and overcome the stigma associated with behavioral health and move towards better clinical outcomes and deeper relationships with clients.

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