About WRAAA
The Western Reserve Area Agency on Aging (WRAAA) is a private nonprofit corporation designated by the State of Ohio to be the planning, coordinating, and administrative agency for federal and state aging programs in northern Ohio. Building upon four decades of experience in providing services and support to individuals in need, WRAAA continues to expand their service portfolio in the long-term and healthcare delivery systems.
Challenges
1
Limited Scalability and Operational Strain
- Traditional communication tools hindered the organization from meeting the growing demand for services,
2
High Administrative Burden
- WRAAA relied on phone, email, and secure portals, leading to frequent delay and increased workload. Referrals required 15 minutes plus 20 minutes of monthly admin.
3
Lack of Real-Time Coordination with Partners
- Coordination with external partners like Acumen was slowed by emails and manual updates. Weekly meetings, lasting over an hour, were necessary to maintain alignment.
4
Inconsistent Tracking and Information Gaps
- Without a centralized system, tracking interactions with the VA and Acumen was inconsistent and delayed, increasing the risk of missing critical updates and affecting the quality of service for veterans.
With Hucu, our case managers save at least 20 minutes per referral since everything is in one place, and they’re alerted instantly. Before, they’d have to manually check secure emails or portals. It’s made our workflow much more efficient.
Solution: Hucu’s Patient-Centered Communication
Hucu’s patient-centered communication delivered the efficiencies for WRAAA to reduce veteran intake process burden and increase support to veterans.
Expanded Case Load Capacity
By streamlining administrative tasks, Hucu enables case managers to manage up to 50 veterans each, compared to the previous limit of 30. This increased efficiency supports WRAAA’s growth without adding staff.
Instant Notifications and Centralized Document Management
Hucu’s real-time alerts notify case managers of new referrals instantly, thus saving 15 minutes per referral. All patient documents and updates are stored in one centralized portal, reducing email management tasks and saving 20 minutes per case monthly.
Accelerating Forms & Document Management
Hucu’s ability to embed custom forms into a message in a veteran’s channel allows for its completion right in the message; no downloading & uploading of forms & documents. Further, the right people are notified in real time.
Automated Tracking and Documentation
Hucu’s automated tracking and read receipts ensure that all interactions are logged and visible to relevant stakeholders, reducing the risk of missed information. This enhances coordination with the VA and Acumen, improving service consistency and response times for veterans.
Enhanced Partner Coordination in One Place
Hucu consolidates communication with external partners like the VA and Acumen into a single platform and into a single communication channel for each veteran (client), allowing instant access to shared documents and updates. This minimizes back-and-forth communication, cutting down weekly coordination time by over 60 minutes.
Optimizing Signal:Noise & Keeping the Team on Track
Hucu’s Intelligent Flagging allows WRAAA, VA, and others in the channels to identify and stay abreast of specific needs and issues for each veteran, while also highly focusing who on the care team is alerted.
Hucu has not only allowed us to increase caseloads while reducing stress, but it’s improved the quality of the support we provide.
Key metrics
Within couple of months of implementing Hucu, WRAAA saw dramatic improvements
DECREASED COSTS
▸ Total Annual Savings ~ $105,900
TIME SAVED
▸ 75% time saved in referral process ▸ ~23.5 hrs / week saved ▸ Saved 18 hrs / week in admin time
FEWER MEETINGS
▸ 50% reduction in Meeting Time
INCREASED CASELOAD
▸ 66% increase in caseload capacity ▸ Without increasing burnout
Success Videos
Watch how Hucu.ai Solved the Veteran Communication & Compliance Gap
Tommy York – Dir. Business Development
Hucu Saves 30 Minutes Per Veteran Case by Unifying VA & Payroll Workflows
Tommy York – Dir. Business Development
Hucu’s Impact: Saving Time Per Veteran Touchpoint & Boosting Efficiency 90%
Tommy York – Dir. Business Development
