Situation at a glance
Siskin Children’s Institute is a leading provider of therapy and care to children with special needs throughout Tennessee. They are leaders in the most evidence-based therapy for children on the autism spectrum, Applied Behavior Analysis (ABA) Therapy. They support more than 7,000 children annually. Siskin is constantly innovating to improve access to care for children with autism. Because intensive programs often require many months if not years, excellent communication is critical throughout a client relationship.
Challenges
1
Assuring timely communication & coordination across geographically dispersed team members
Siskin scheduling leaders had a hard time assuring that Registered Behavioral Technicians (RBTs) were fully coordinated in a timely manner. Due to the complexities of having more than 80 team members all working across diverse geographies, they needed a better approach to communication. They need better security, timeliness, and ability to collaborate efficiently.
2
Enabling more responsive communication to assure timely staffing
Communication was hampered by reliance on archaic and disjointed methods including phone and email. Many team members did not have the ability to frequently check email or to answer calls when they were with clients. They needed a more convenient and timely way of notifying team leads and front line staff of evolving situations,in real time. Communication methods that were in place did not work resulting in care delays, frustration, and stress on staff, which negatively impacted staff satisfaction and turnover along with client outcomes.
Solutions
Siskin tried various communication methods and other HIPAA-compliant messaging tools for communication to address the challenges but none of them met their needs.
Because they are on the leading edge of patient-centered care, they needed a better solution
What was required?
A secure platform that allowed for the ease of communicating with each individual involved in client care regardless of their role on the team. This minimizes “noise” from erroneous alerts and notifications in channels where they are not involved.
Hucu met the need with:
Streamlined Real-Time Communication
A single platform for all communication needs, including text, voice calls, and secure messaging.
Client-Centered Care & Flexible Discussions
Hucu’s unique Patient-Centered design and other features facilitate clear communication and information sharing within the team with more control than SMS text allows.
Ease of Use
A user-friendly interface to improve adoption and reduce training time. Easy for every team member to access.
HIPAA Compliance
Secure messaging supporting the “Need to know” requirement, ensuring patient privacy and regulatory adherence.
Customization & Support
Hucu.ai listened to Siskin’s needs and provided all the support necessary to meet their needs.
It has been evident that Hucu has improved our communication and our efficiency, as well as the timeliness of our communication with our provider. Instead of having siloed conversations, everyone who needs information gets it at the same time. We have record of what communication has occurred, with immediate access for all who need it.
Conclusion
Through the adoption of Hucu, Siskin HAS GROWN ITS BUSINESS WITH improved its efficiency as well as staff satisfaction. They have revolutionized care coordination by fostering streamlined communication. Hucu’s intelligent communication platform capabilities, designed specifically for the unique requirements of geographically dispersed teams, are a vital resource in increasing the standard of care.
Key metrics
Within couple of months of implementing Hucu, Siskin saw dramatic improvements
Saved upto 2 hours / shift / staff
8/9 Report Increased Collaboration
Enhanced Patient Satisfaction Scores
20% Increased Client Census
Improved Patient Outcomes
95% of Staff Actively Use Hucu
Success Videos
Hucu speeds care delivery through Improved Communication with Field Staff
David Southerland – People and Services Logistic Analyst
Hucu’s Advanced Communication Leads to Organizational Growth and Staff Retention
David Southerland – People and Services Logistic Analyst
Improved Communication Streamlines Management of Patient Scheduling and boosts Staff Efficiency
David Southerland – People and Services Logistic Analyst
