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How Important is Effective Communication in the Healthcare Industry?

Communication between health care team
Communication is fundamental to healthcare. In fact, in healthcare, timely, accurate communication can aid in preventing injuries and even death. Moreover, effective communication can increase trust between the caregiver and the patient while strengthening relationships among staff members. Effective communication between healthcare professionals has to be timely, clear, and confidential. This communication is required to make accurate diagnoses and ensure that all prescribed treatments are being provided appropriately and that patients understand their health status and needs. Plus, consistent patient treatment and compliance with medication prescriptions is often supported by ongoing communication.

Effective Intrahospital and Interhospital Communication

Interhospital and intrahospital communication are critical for healthcare providers to protect their patients, save costs and increase the efficiency of their everyday operations. Meanwhile, patients benefit from increased access to their medical histories and it reduces chances of medical errors. The following tips can help make communication effective in healthcare.
First, always use clear, simple language. If caregivers can speak to the patients in a manner that they understand, they are more likely to follow the treatment and cooperate. It will also reduce their anxiety.
Second, caregivers need to listen and empathize. When caregivers listen to their patients and empathize with them, they are practicing a patient-centered care approach. It increases the trust between the caregiver and the patient, which can positively affect the treatment.
Third, take care of non-verbal communication. When caregivers give their full attention to the patient, make eye contact, and smile, they tend to give off a positive vibe which can relax the patient and make them feel they are in safe hands.
Fourth, caregivers need to have clear communication with colleagues. After a diagnosis, caregivers have to work as a team and they can successfully treat a patient if they communicate with each other promptly, clearly and effectively.
Effective communication of healthcare information can truly empower patients and their family members to participate up to their full capacity in their care and in the care of their loved ones. It also encourages them to adhere to the treatment and practice self-management.
There are a number of ways communication can be made effective. The effectiveness of communication also depends on the mode one chooses to communicate through. Often, telephones calls can have long holds, which results in missed communication. Emails can get ignored or missed, which means important health information can be delayed. Text messages are not HIPAA compliant, and HIPAA violations can result in huge fines to the care provider. However, all of these issues can be avoided with one healthcare communication application: Hucu.ai.
Hucu.ai is a HIPAA-compliant communication application that connects patients, families and care providers under one platform. It is a successful hospital communication app. Using “Patient/Family Chat rooms,” patients can chat with care providers instantly at any time from any location. Care providers can also communicate internally with the care team about patients so that everyone is up to date with the patient’s health status.
Hucu.ai helps with effective interhospital and intrahospital communication. External collaborators can also be added in the specific patient channels following a patient-centered care approach. All relevant healthcare providers can work together, communicate instantly and effectively to make their patients better via Hucu.ai, and very likely produce a positive patient outcome.

Barriers to Communication

There are a lot of barriers to communication in healthcare. For example, lack of privacy, background noise, and differences in culture or language are common barriers to good communication between the patients and the nurses. Oftentimes, patients are unable to communicate effectively because of their condition, medication, or pain. These barriers to communication in healthcare can be overcome by following these tips.
Particularly for older patients who may have some cognitive decline, it is quite natural for a patient to forget their caregiver’s instructions or recommendations after aphysical visit. In such scenarios, Hucu.ai can be very helpful in a number of ways. Just being able to easily ask and receive answers for clarifying questions is a truly differentiating patient experience. The patient can even quickly access a care provider for a high quality communication using Hucu.ai’s video conferencing feature. In his specific patient channel, the patient can text the care provider and ask questions and receive an instant reply. The chat remains saved so the patient and the care provider can go back to it any time they need.

Importance of Communication in Healthcare

For hospitals and healthcare institutions, making sure that the patients get proper care takes much more than just performing procedures, making diagnoses, and issuing prescriptions.. Communication is a critical aspect in all the steps of a healthcare process. Whether it is a clinic that is sharing a patient’s information with another involved provider for an opinion, or a group of nurses, doctors, and specialists at a hospital who are discussing the best way to treat a patient, effective communication is always needed in this field.
It is imperative for healthcare organizations to come up with strong communication methods, policies and processes to enhance their patient’s experience and satisfaction while ensuring positive patient outcomes. Hucu.ai has been a successful method of communication for numerous healthcare organizations. It can be set up, implemented and ready to use within 10 minutes. It works well with all kinds of hospital communication systems. Because its UI/UX is similar to popular messaging applications, users can quickly adapt to it and start to use it naturally. Features like emojis, gifs, personal status, flagging a patient, acuity score and more – all enhance the effectiveness of communication between patients, families, care providers and staff members.

Patient Safety and Patient-Centered Communication

When considering the importance of communication in healthcare, patient safety is a top priority and one of the main reasons to create an effective communication structure in a healthcare organization. Inadequate or ineffective communication is a leading cause of in-hospital deaths. A 2006 study in the Clinical Biochemist Review notes, “In a retrospective review of 14,000 in-hospital deaths, communication errors were found to be the lead cause, twice as frequent as errors due to inadequate clinical skill.”
Communication errors can have dire consequences and these problems are easy to fix. Organizations that use modern modes of communication, such as Hucu.ai can make their communication effective and prevent errors that could lead to patient deaths. Hucu.ai is a patient-centered communication application that helps an organization take a patient’s history and preferences into account and provider patient-centered care accordingly for positive patient outcomes.

Effective Communication While Transmitting Patient Data

Effective communication in the healthcare field covers all aspects of a patient’s situation and medical condition. Patient records are often shared via inter and intrahospital communication. If the communication mode is antiquated, the delays in receiving records can cost hospitals millions of dollars each year in unnecessary expenses. Patient data is used to create a thorough medical history and to provide appropriate medical care. When the patient’s data is not shared between departments or other healthcare organizations, there may be a much higher chance of practice errors and subsequent increased costs.
Hucu.ai is a single platform of healthcare communication that solves this problem. Patient data can be shared between different medical teams, hospitals and providers instantly via Hucu.ai. Photos, reports, prescriptions, diagnoses and health records can be attached and shared instantly in the application with just one tap. It takes away the pain of sending the same health data to multiple parties using multiple modes.
Hucu.ai ensures that patient data is transmitted quickly, instantly and effectively so that decisions can be taken on time and there is no delay in the care provided. It supports the interprofessional collaboration in healthcare of different specialists from different fields and healthcare organizations. Hucu.ai is the best HIPAA compliant Text Messaging Solution.
Effective communication in healthcare is the backbone of positive patient outcomes in any healthcare organization. Having processes in place and making constant improvements in communication methods and means affects not only the quality of communication but also the bottom line of a healthcare organization.
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