Hipaa Compliant Texting for Home Healthcare

Home Healthcare use Hucu.ai to increase referrals & better coordinate transitions from hospitals/SNFs

Hucu.ai provides a secure communication lifeline to distributed home healthcare teams with easy notifications and feedback channels along with real time connections to supervisors and other collaborators. All while keeping family members up to date on patient status.

How Innovative Home Healthcare Providers use Hucu.ai

CONNECT INTERNAL & EXTERNAL PARTNER CARE TEAMS

Organize teams around each patient, irrespective of patients’ location (whether SNF, AL, IL or their house)

Speed up Patient-Centered Communication with easy simplified HIPAA compliant messaging and automatic push notifications
Replace 5 Old Silo Communication Tools (fax, email, text, phone, voicemail, etc.) with one powerful tool – Hucu.ai
Centralize All Work Communication – 1 to 1 Direct Messaging, Many to Many internal public/private topic specific messaging, Many to Many cross collaboration public/private messaging with external partners, and Patient-Centered messaging with internal and external teams
Make Availability Easy by showing custom user messages, with simple one touch status updates – Available, Busy, and Away along with Read Receipts
Coordinate Care Seamlessly by updating staff on medication, DME, PPE, nutrition or other interventions
Create “Hospital at Home” level care with healthcare partners

Suggested Hucu.ai channels for streamlining communication:

#John Appleseed (patient name)
Each patient gets a separate channel to communicate about, with select team members and outside partners like Physician groups, hospitals and SNFs discharge teams, and transition teams, etc.

#leadership
Private channel among leaders to keep strategic ideas and tactical discussions going

#newhire_onboarding
Create a separate group for new hires so they get up to speed quickly with timely access to critical information

INCREASE REFERRALS BY IMPROVING RESPONSIVENESS TO PARTNERS

Solidify existing referral relationships and build new ones with Hucu.ai

Improve Accessibility and Responsiveness of Partners with accountability for communications and timely responses
Build Bridges Across Providers, Patients, and Families improving HIPAA compliance, and increasing trust among collaborating parties
Establish Tighter Connections with Skilled Nursing and Hospital Teams by allowing such teams to plan, schedule, and share relevant documents quickly
Build Capability to Participate in Value Based Care by communicating with referral partners to avoid unnecessary hospitalizations
Provide Visibility to Collaboration Performance with operational reporting on messaging, tagging collaborators, flagging patients, and other communications

Suggested Hucu.ai channels for stronger referral partnerships:

#intake_legacy_snf
Cross collaboration private group, with specific hospital and SNF team to get referrals

#sales_to_admissions
Coordinate timely transitions and related logistics like bed availability, etc.

#q3_goals
Share goals and related updates so help keep teams motivated

IMPROVE OPERATIONS AND INCREASE FAMILY SATISFACTION

Better Communication Drives Better Care; Better Care Drives Patient/Family Satisfaction

Connect Referring Physicians by offering easy communication to provide context, oversee care, and facilitate improvements in patient status
Enable Easy Information Sharing to communicate med lists, patient history, advanced directives, and other relevant information
Facilitate Real-time Problem Solving with one-touch telehealth sessions and ongoing access to team members
Improve Patient/Family Satisfaction by providing seamless communication to across all providers
Fill “Open Shifts” with quick notifications and responses with ongoing audit trails to manage unemployment claims
Manage “On Call” Process efficiently and effectively to reduce phone answering services, phone tags, and missed connections

Suggested Hucu.ai channels for better operations & higher patient/family satisfaction:

#John Appleseed(patient name)
Each patient gets a separate channel to communicate about, with select team members and outside partners like Physician groups, hospitals and SNFs discharge teams, and transition teams, etc. There’s also a completely separate Family Messaging mode that’s completely different than the clinical discussions among clinicians
Pass along patient/family requests and feedback to care delivery teams

#open_shifts
Share open shifts with team and get them filled in no time

#whos_on_call
Quickly allow everyone to know who’s on-call
Make team wide announcements so all remote teams are in sync at all times

SUPPORT, RETAIN, AND ENGAGE DISTRIBUTED TEAMS

Engage & retain distributed team members while building the culture you want

Support, Retain, and Engage Distributed TeamsProvide Work/Life Balance by isolating work messages in Hucu app, instead of flooding their personal messaging device app
Establish Better Focus at Work by reducing noise and distractions since no need to dig through personal messages to get to work messages
Reduce Anxiety and Burnout by empowering team members to set personal status so others know when they are Available, Busy or Away
Unify Team Culture by sharing announcements, news, birthdays, best practices, articles, and more
Recognize High Performing Team Members with the highest Hucu Honors ™ (peer recognition points gained by helping each other and providing time care to patients)

Suggested Hucu.ai channels for engaging teams:

#announcements
Make team wide announcements re: birthdays, news, work anniversaries, and more, so all remote teams are in sync

#work&life
Share ideas to help team members cope with daily stress

#clinical_best_practices
Help teams always be up to speed on best care protocols

#awards&recognition
Recognize those with high Hucu Honors ™ (more helpful and recognized by their peers)