Frequently Asked Questions


A. There are several ways to get in touch with support. We are proud to offer a white glove service and support to our clients with the fastest response rates in the industry.
  1. You can message support within the app. Go into a cross collaboration channel (#hucu_tips, #hucu_support) and post your question there.
  2. Within the app, click on your profile and tap on “Give us your feedback”.
  3. Send an email at huq
  4. Call us at 1-844-HUCU4US (1-844-482-8487)

Cost Savings

A. Yes. not only provides you with HIPAA compliant instant messaging for internal facility use, but also allows you to securely communicate with network partners, patients, and approved patient’s family members in one universal system. It also can be integrated into your EHR to further improve your staff’s efficiencies. It comes with built-in capabilities that streamlines communication across different staff/collaborators working in different organizations but caring for the same patients. also provides users with real-time data analytics for patient acuity, user engagement reports, partner performance visibility, etc! Lastly, offers self-service sign up, which allows new users to get set up and comfortable using the app in minutes, rather than enduring weeks or months of configuring before actual use.

A. It’s built in the solution. Additionally, our specialized virtual coordinators help you identify and partner with the right organizations based on your growth and patient care goals.

A. There’s no catch ☺. strives to offer affordable HIPAA compliant messaging for all care facilities, regardless of size! is able to provide a reliable and desirable free service plan, with practical features and valuable capabilities. As organizations’ needs grow, offers additional facility and user capabilities at an attainable cost within differentiated paid subscription plans. Click here to learn more about how organizations use’s unique features and capabilities to enhance patient-centered care, reduce patient risk, organize collaboration, increase reimbursements, track analytics, and more! Implementation

A. No. offers month-to-month and annual subscription plans based on facility size and needs. Subscriptions can be canceled at anytime, terminating account access and billing processes at the start of the next scheduled subscription renewal date.
A. Typically, facility users can sign up and begin benefitting from in minutes. In most cases, facility administrators can get their entire team (100+ people) in 15 minutes! Join HIPAA compliant instant messaging now using the self-service sign-up or contact us at Capabilities

A. Yes. proudly partners with innovative telehealth solution leaders, including Zoom. provides unique, convenient telehealth features for both care providers and patients such as telehealth flags, meeting ID attachments, and telehealth video sessions.
A. Yes. We built to integrate based on established healthcare standards like HL7 and/or APIs.
A. Users can access the mobile app on any Apple iOS and Android devices. Additionally, users can access the web app on any computer or tablet using a Google Chrome Browser. Access the Web App on Chrome Here.
A. Yes. Access your account from your computer by logging in to the web app using a Google Chrome browser Here.
A. allows users to securely and easily share files, photos, videos, links, and more! Bonus: any shared attachments are saved in the Secure Cloud, saving you more storage on your personal device.
A. Users can facilitate real-time problem solving, communicating, information sharing, etc. directly with your patients and patients’ approved family members with the Patient Family Channel, located in the app.
A. Users can facilitate real-time problem solving, communicating, information sharing, etc. directly with your patients and patients’ approved family members with the Patient Family Channel, located in the app.
A. can be integrated with any technology. We have growing list of solutions that are starting to use as their messaging partner and this list will continue to grow over time. Some examples of potential integration includes:
  • Telehealth solutions – Zoom and other video chatting services
  • Remote Patient Monitoring (RPM) Devices and Solutions
  • Chronic Care Management (CCM) Solutions
  • Transitional Care
  • Management (TCM) Solutions EHR solutions
  • ADT/Bed Management
  • Laboratory Solutions
  • Radiology/Imaging Solutions
  • Scheduling Solutions
  • Practice Management Solutions
  • Billing Solutions
  • Alarm Notification Solutions
  • EMT Solutions
  • Nurse Call Solutions
  • Paging Services and Solutions
  • Answering Services and Solutions
  • Transportation Solutions
  • GPS / Geofencing Solutions
  • Active Directory/LDAP
  • Single Sign-On (SSO)
  • Any other solutions using FHIR, HL7 or API based integrations
A. Yes. is an easy-to-use HIPAA Compliant Messaging App that allows you to safely connect with your team and share messages, photos, files, etc. in realtime to enhance patient-centered care. is scalable, which allows our team to serve a variety of small, mid-size, and large organizations with advanced security features (e.g., multiple locations management, user level access, patient-centered messaging access, family messaging access, etc.)
A. Yes. Users can update their availability status to “Available”, “Busy”, or “Away” by accessing their account profile in the app. Along with availability status, you can also add a custom status message (e.g., “Consulting with a patient”). Your availability status and custom status message are visible to all users set up in your organization’s account.
A. No. All files, pictures, videos, etc. are stored in the secure cloud. In addition to making you HIPAA compliant, also helps save you and your staff storage space on your personal devices!
A. allows you to message in customizable channels with internal and cross-collaborating facility users, patients, patients’ families, etc. Use the tagging feature for additional clarification and user-directed notifications to for optimal clarity in communication channels.
A. Yes. conducts a variety of data analytic dashboards, including engagement tracking, for organizations to view in the Admin Panel. You can view collected data reports by your location, team member, and/or partner location(s). Additionally, we continue to add more reports and charts on a regular basis based on our clients’ needs. has 3 packages. the package that you are interested in at the basic level to be able to communicate freely with all your patients in a HIPAA compliant manner, is free forever. Now, if in the future, you would want to use hucu capabilities where there’s real-time patient risk stratifications, acuity scoring, or robotic process automation, or you would need deep analytics about how your organization is collaborating internally and externally, then you would need to upgrade to a paid version of to get all those sophisticated capabilities.
The only way you can be HIPAA compliant is where you have a signed Business Associate Agreement (BAA) with the technology provider. This ensures that the technology you are using to communicate with patients resides in the technology that you have a BAA with. Without a BAA, you cannot use a technology to store or move patient information on digitally. That’s why iMessage, SMS text, & WhatsApp are all not HIPAA compliant; because you do not sign a BAA with those companies.

General FAQ`s

A. Collaboration in healthcare means care professionals having the ability to connect with their colleagues over patient updates at any given point during the day.

A. Collaboration is key for staff engagment and positive patient outcomes.

A. A good example would be of multiple caregivers being in constant communication over a patient’s changing condition.

A. Poor communication among teams affects team collaboration, as there is greater chance of error and miscommunication.

A. Collaboration is key in healthcare. Team members who collaborate with each other are more likely to resolve patient issues, driving quality outcomes.

A. Collaboration works best when teams use a communication tool that keeps the entire team engaged and updated over important information at the same time.

A. Communication, without a doubt is the most important part of collaboration as this is what allows teams to better understand staff and patient needs.

A. The “Collaboration Model”, which involves communication to coordinate work activities, through the integration of technology.

A. The three C’s of collaboration include communication, coordination and co-operation.

A. Succesful collaboration is only possible when you have care teams that are constantly connected with each other during the day and can reach out in case one of the staff members faces challenges in the workspace.

A. Texting is not HIPAA compliant.

A. Now, there are HIPAA compliant communication apps available that streamline ccommunication workflows and drive quality care outcomes for the healthcare industry.

A. A HIPAA compliant messaage is a secure message, through which care professionals can interact with each other and share sensitive patient information..

A. SMS texting is not HIPAA compliant, as they are not encrypted, cannot be retrived if sent to the wrong recipient and are easily interceptible on public Wi-Fi networks.

A. HIPAA is short for Health Insurance Portability and Accountability Act. The act was passed with the goal of safeguarding patient’s sensitive information.

A.According to the HIPAA privacy rule, health information needs to be protected through appropriate safeguards that should be put into place.

A.Under HIPAA, patients can request access to their medical records within 30 days, and failure to provide them constitutes a HIPAA violation.

A.We can protect patient privacy by following HIPAA guidelines.

A.The best way to send a HIPAA compliant text message is though a HIPAA compliant messsaging app.

A.Simple texting is not HIPAA compliant. is a HIPAA compliant messaging app, where care professionals can securely message each other without any breaches over patient confidentiality. is safer than Whatsapp as it is a HIPAA compliant communication app designed specifically to overcome communication barriers in healthcare.

A.Secure messaging apps follow HIPAA guidleines and protect patient privacy above all else.

A.Yes, there are HIPAA compliant messaging apps.

A. A HIPAA secure app protects patient information through secure means of communication.

A. Securing messaging apps work like every other app.

A.Secure messaging apps offer privacy above all else.

A.Secure video conferencing is care profesisonals being able to communicate with each other or their patients through Zoom’s digital platform.

A.Retention in healthcare means caregivers continuing with their jobs and not leaving the organization.

A.Employee retention has been exacerbated by Covid-19, with higher levels of burnout being reported among caregivers.

A.The best retention strategy in healthcare involves having better communication within an organization.

A.The three most important factors for employee retention are better communication, as that will drive greater enagagement among employees and keep them more satisfied in their daily care efforts.

A.Healthcare organizations must invest in secure messaging apps, that streamline workflows for care professionals by saving time and making their lives easier.

A.The most important thing with an employee retention strategy is leaders communicating with their employees on a day to day basis.

A.Poor communication within organizations often times results in gaps as to how staff members are feeling or whether they are actively struggling with some problem. Active communication with staff, on the other hand, allows teams to get to know one another better, this is crucial for employee engagment and retention.

A.The biggest benefit is that organizations who want caregivers to stay, will prioritize their well-being and happiness above all else.

Do you still have questions that are not addressed here? Please let us know and we’ll get them answered.

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