Frequently Asked Questions
A. There are several ways to get in touch with Hucu.ai support. We are proud to offer a white glove service and support to our clients with the fastest response rates in the industry.
- You can message Hucu.ai support within the Hucu.ai app. Go into a cross collaboration channel (#hucu_tips, #hucu_support) and post your question there.
- Within the Hucu.ai app, click on your profile and tap on “Give us your feedback”.
- Send an email at huq firstname.lastname@example.org
- Call us at 1-844-HUCU4US (1-844-482-8487)
A. Yes. Hucu.ai not only provides you with HIPAA compliant instant messaging for internal facility use, but also allows you to securely communicate with network partners, patients, and approved patient’s family members in one universal system. It also can be integrated into your EHR to further improve your staff’s efficiencies. It comes with built-in capabilities that streamlines communication across different staff/collaborators working in different organizations but caring for the same patients. Hucu.ai also provides users with real-time data analytics for patient acuity, user engagement reports, partner performance visibility, etc! Lastly, Hucu.ai offers self-service sign up, which allows new users to get set up and comfortable using the app in minutes, rather than enduring weeks or months of configuring before actual use. Yes. Hucu.ai not only provides you with HIPAA compliant instant messaging for internal facility use, but also allows you to securely communicate with network partners, patients, and approved patient’s family members in one universal system. It also can be integrated into your EHR to further improve your staff’s efficiencies. It comes with built-in capabilities that streamlines communication across different staff/collaborators working in different organizations but caring for the same patients. Hucu.ai also provides users with real-time data analytics for patient acuity, user engagement reports, partner performance visibility, etc! Lastly, Hucu.ai offers self-service sign up, which allows new users to get set up and comfortable using the app in minutes, rather than enduring weeks or months of configuring before actual use.
Q. How do I build my trusted and preferred network of complimentary service providers using Hucu.ai?
A. It’s built in the Hucu.ai solution. Additionally, our specialized virtual coordinators help you identify and partner with the right organizations based on your growth and patient care goals.
A. There’s no catch ☺. Hucu.ai strives to offer affordable HIPAA compliant messaging for all care facilities, regardless of size! Hucu.ai is able to provide a reliable and desirable free service plan, with practical features and valuable capabilities. As organizations’ needs grow, Hucu.ai offers additional facility and user capabilities at an attainable cost within differentiated paid subscription plans. Click here to learn more about how organizations use Hucu.ai’s unique features and capabilities to enhance patient-centered care, reduce patient risk, organize collaboration, increase reimbursements, track analytics, and more!
A. No. Hucu.ai offers month-to-month and annual subscription plans based on facility size and needs. Subscriptions can be canceled at anytime, terminating account access and billing processes at the start of the next scheduled subscription renewal date.
A. Yes. We built Hucu.ai to integrate based on established healthcare standards like HL7 and/or APIs.
A. Users can facilitate real-time problem solving, communicating, information sharing, etc. directly with your patients and patients’ approved family members with the Hucu.ai Patient Family Channel, located in the Hucu.ai app.
A. Hucu.ai can be integrated with any technology. We have growing list of solutions that are starting to use Hucu.ai as their messaging partner and this list will continue to grow over time. Some examples of potential integration includes:
- Telehealth solutions – Zoom and other video chatting services
- Remote Patient Monitoring (RPM) Devices and Solutions
- Chronic Care Management (CCM) Solutions
- Transitional Care
- Management (TCM) Solutions EHR solutions
- ADT/Bed Management
- Laboratory Solutions
- Radiology/Imaging Solutions
- Scheduling Solutions
- Practice Management Solutions
- Billing Solutions
- Alarm Notification Solutions
- EMT Solutions
- Nurse Call Solutions
- Paging Services and Solutions
- Answering Services and Solutions
- Transportation Solutions
- GPS / Geofencing Solutions
- Active Directory/LDAP
- Single Sign-On (SSO)
- Any other solutions using FHIR, HL7 or API based integrations
A. Yes. Hucu.ai is an easy-to-use HIPAA Compliant Messaging App that allows you to safely connect with your team and share messages, photos, files, etc. in realtime to enhance patient-centered care. Hucu.ai is scalable, which allows our team to serve a variety of small, mid-size, and large organizations with advanced security features (e.g., multiple locations management, user level access, patient-centered messaging access, family messaging access, etc.)
A. Yes. Users can update their availability status to “Available”, “Busy”, or “Away” by accessing their account profile in the Hucu.ai app. Along with availability status, you can also add a custom status message (e.g., “Consulting with a patient”). Your availability status and custom status message are visible to all Hucu.ai users set up in your organization’s account.
A. No. All files, pictures, videos, etc. are stored in the Hucu.ai secure cloud. In addition to making you HIPAA compliant, Hucu.ai also helps save you and your staff storage space on your personal devices!
A. Yes. Hucu.ai conducts a variety of data analytic dashboards, including engagement tracking, for organizations to view in the Hucu.ai Admin Panel. You can view collected data reports by your location, team member, and/or partner location(s). Additionally, we continue to add more reports and charts on a regular basis based on our clients’ needs.
Hucu.ai has 3 packages. the package that you are interested in at the basic level to be able to communicate freely with all your patients in a HIPAA compliant manner, is free forever. Now, if in the future, you would want to use hucu capabilities where there’s real-time patient risk stratifications, acuity scoring, or robotic process automation, or you would need deep analytics about how your organization is collaborating internally and externally, then you would need to upgrade to a paid version of Hucu.ai to get all those sophisticated capabilities.
The only way you can be HIPAA compliant is where you have a signed Business Associate Agreement (BAA) with the technology provider. This ensures that the technology you are using to communicate with patients resides in the technology that you have a BAA with. Without a BAA, you cannot use a technology to store or move patient information on digitally. That’s why iMessage, SMS text, & WhatsApp are all not HIPAA compliant; because you do not sign a BAA with those companies.
Do you still have questions that are not addressed here? Please let us know and we’ll get them answered.
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