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Frequently Asked Questions

Hipaa messaging hub


Hipaa Compliant messaging app

Cost Savings​




A. There are several ways to get in touch with support. We are proud to offer a white glove service and support to our clients with the fastest response rates in the industry.

  1. You can message support within the app. Go into a cross collaboration channel (#hucu_tips, #hucu_support) and post your question there.
  2. Within the app, click on your profile and tap on “Give us your feedback”
  3. Send an email at
  4. Call us at 1-844-HUCU4US (1-844-482-8487)

Cost Savings

A. Yes. not only provides you with HIPAA compliant messaging for just your organization, but also allows you to expand this capability to your partners in a patient-centered manner. It also can be integrated into your EHR to further improve your staff’s efficiencies. It comes with built-in capabilities that streamlines communication across different staff working in different organizations but caring for the same patients. Lastly, you can get it up and running in minutes instead of spending weeks or months getting it configured before you can actually use it.

A. It’s built in the solution. Additionally, our specialized virtual coordinators help you identify and partner with the right organizations based on your growth and patient care goals.

A. There’s no catch ☺. Our business model is similar to amazing free solutions, where the basic solution with tremendous capabilities is free, but as the organizations’ needs grow and it needs more capabilities, they find it valuable to eventually subscribe to paid versions. Implementation

A. No. The free version is a month-to-month subscription and you can cancel anytime. The upcoming paid versions will also be available either on a monthly or annual subscription basis.

A. Most our clients get their entire teams up (100+ people) in about 15 minutes Capabilities

A. Yes. We have partnered with some of the leading telehealth solutions in the industry, including Zoom. As long as you have a zoom or similar technology account, you can use the integrated telehealth solution with Hucu to conduct telehealth video sessions. Know that actually helps you through a lot of coordination before, during and after the telehealth video session.

A. Yes. We built to integrate based on established healthcare standards like HL-7 and/or APIs.

A. Any of the Apple iOS or Android devices.

A. Coming soon during the summer of 2020.

A. You can securely share all kinds of photos, files, videos, and more. Nothing is ever stored on the actual devices and everything is stored on the secure Hucu cloud.

A. Also, coming soon during the summer of 2020

A. And yes, another one coming soon during the summer of 2020

A. can be integrated with any technology. We have growing list of solutions that are starting to use as their messaging partner and this list will continue to grow over time. Some examples of potential integration includes:

  • Telehealth solutions
  • Remote Patient Monitoring (RPM) Devices and Solutions
  • Chronic Care Management (CCM) Solutions
  • Transitional Care Management (TCM) Solutions
  • EHR solutions
  • ADT/Bed Management
  • Laboratory Solutions
  • Radiology/Imaging Solutions
  • Scheduling Solutions
  • Practice Management Solutions
  • Billing Solutions
  • Alarm Notification Solutions
  • EMT Solutions
  • Nurse Call Solutions
  • Paging Services and Solutions
  • Answering Services and Solutions
  • Transportation Solutions
  • GPS / Geofencing Solutions
  • Active Directory/LDAP
  • Single Sign-On (SSO) 
  • Any other solutions using FHIR, HL-7 or API based integrations

Yes, is a HIPAA Compliant Texting App. It is scalable and is able to meet needs for large organizations with advanced security features (multiple locations management, user level access, patient-centered messaging access, family messaging access, and more).

Yes, you can set your status (“available”, “busy”, etc.) in along with a custom status message (“at lunch”, “seeing patients”, etc.).

No. All pictures, videos, files are stored in the Hucu secure cloud. In addition to making you HIPAA compliant, this also helps save your staff storage space on their personal devices.

Yes, It allows you to see various data in charts/dashboards. You can see such charts by location, by team member, by partner. Additionally, we continue to add more reports and charts on a regular basis based on our clients’ needs.

Do you still have questions that are not addressed here? Please let us know and we’ll get them answered.

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