Frequently Asked Questions
Support
- You can message Hucu.ai support within the Hucu.ai app. Go into a cross collaboration channel (#hucu_tips, #hucu_support) and post your question there.
- Within the Hucu.ai app, click on your profile and tap on “Give us your feedback”.
- Send an email at huq feedback@hucu.ai
- Call us at 1-844-HUCU4US (1-844-482-8487)
Cost Savings
A. Yes. Hucu.ai not only provides you with HIPAA compliant instant messaging for internal facility use, but also allows you to securely communicate with network partners, patients, and approved patient’s family members in one universal system. It also can be integrated into your EHR to further improve your staff’s efficiencies. It comes with built-in capabilities that streamlines communication across different staff/collaborators working in different organizations but caring for the same patients. Hucu.ai also provides users with real-time data analytics for patient acuity, user engagement reports, partner performance visibility, etc! Lastly, Hucu.ai offers self-service sign up, which allows new users to get set up and comfortable using the app in minutes, rather than enduring weeks or months of configuring before actual use.
A. It’s built in the Hucu.ai solution. Additionally, our specialized virtual coordinators help you identify and partner with the right organizations based on your growth and patient care goals.
Hucu.ai Implementation
Hucu.ai Capabilities
- Telehealth solutions – Zoom and other video chatting services
- Remote Patient Monitoring (RPM) Devices and Solutions
- Chronic Care Management (CCM) Solutions
- Transitional Care
- Management (TCM) Solutions EHR solutions
- ADT/Bed Management
- Laboratory Solutions
- Radiology/Imaging Solutions
- Scheduling Solutions
- Practice Management Solutions
- Billing Solutions
- Alarm Notification Solutions
- EMT Solutions
- Nurse Call Solutions
- Paging Services and Solutions
- Answering Services and Solutions
- Transportation Solutions
- GPS / Geofencing Solutions
- Active Directory/LDAP
- Single Sign-On (SSO)
- Any other solutions using FHIR, HL7 or API based integrations
Collaboration in Healthcare FAQ`s
A. Collaboration in healthcare means care professionals having the ability to connect with their colleagues over patient updates at any given point during the day.
A. Collaboration is key for staff engagment and positive patient outcomes.
A. A good example would be of multiple caregivers being in constant communication over a patient’s changing condition.
A. Poor communication among teams affects team collaboration, as there is greater chance of error and miscommunication.
A. Collaboration is key in healthcare. Team members who collaborate with each other are more likely to resolve patient issues, driving quality outcomes.
A. Collaboration works best when teams use a communication tool that keeps the entire team engaged and updated over important information at the same time.
A. Communication, without a doubt is the most important part of collaboration as this is what allows teams to better understand staff and patient needs.
A. The “Collaboration Model”, which involves communication to coordinate work activities, through the integration of technology.
A. The three C’s of collaboration include communication, coordination and co-operation.
A. Succesful collaboration is only possible when you have care teams that are constantly connected with each other during the day and can reach out in case one of the staff members faces challenges in the workspace.
HIPAA Compliant Texting FAQ`s
A. Texting is not HIPAA compliant.
A. Now, there are HIPAA compliant communication apps available that streamline ccommunication workflows and drive quality care outcomes for the healthcare industry.
A. A HIPAA compliant messaage is a secure message, through which care professionals can interact with each other and share sensitive patient information..
A. SMS texting is not HIPAA compliant, as they are not encrypted, cannot be retrived if sent to the wrong recipient and are easily interceptible on public Wi-Fi networks.
A. HIPAA is short for Health Insurance Portability and Accountability Act. The act was passed with the goal of safeguarding patient’s sensitive information.
A.According to the HIPAA privacy rule, health information needs to be protected through appropriate safeguards that should be put into place.
A.Under HIPAA, patients can request access to their medical records within 30 days, and failure to provide them constitutes a HIPAA violation.
A.We can protect patient privacy by following HIPAA guidelines.
A.The best way to send a HIPAA compliant text message is though a HIPAA compliant messsaging app.
A.Simple texting is not HIPAA compliant.
Secure Messenging App FAQ`s
A.Hucu.ai is a HIPAA compliant messaging app, where care professionals can securely message each other without any breaches over patient confidentiality.
A secure messenger app is a mobile or desktop application that prioritizes privacy and security by employing encryption methods to safeguard message confidentiality, secure data transmission, and provide features like end-to-end encryption and secure user authentication
A.Hucu.ai is safer than Whatsapp as it is a HIPAA compliant communication app designed specifically to overcome communication barriers in healthcare.
A secret messaging app is an application that prioritizes privacy and security by offering features such as end-to-end encryption, self-destructing messages, and secure user authentication to ensure confidential and secure communication.
A.Secure messaging apps follow HIPAA guidleines and protect patient privacy above all else.
A.Yes, there are HIPAA compliant messaging apps.
A. Secure messaging within the EHR is a feature that enables healthcare professionals to securely exchange patient-related information and messages within the digital healthcare system, ensuring confidentiality and data protection during communication and collaboration. It enhances care coordination and efficiency while maintaining privacy and security standards.
A. A HIPAA secure app protects patient information through secure means of communication.
A. Securing messaging apps work like every other app.
A.Secure messaging apps offer privacy above all else.
Secure Video Conferencing FAQ`s
A.One of the most secure video conferencing systems commonly used in the healthcare industry is Hucu. It offers enterprise-grade security features, including end-to-end encryption and data protection, making it a reliable choice for secure telemedicine and virtual healthcare consultations.
A.Secure video conferencing is care profesisonals being able to communicate with each other or their patients through Zoom’s digital platform.
A.Choose a reputable video conferencing platform with strong security measures, enable multi-factor authentication, and keep software up to date to maintain secure video conferences in the healthcare industry. Educate participants on security practices, control meeting access, and utilize end-to-end encryption for confidentiality.
A.Video conferencing can be safe if proper security measures are implemented. Reputable platforms with strong security features, such as encryption, authentication, and access controls, help protect against unauthorized access and data breaches. However, it’s important to stay vigilant, follow best practices, and keep software up to date to mitigate potential risks.
A.Security is crucial in video conferencing to protect sensitive information, maintain privacy, and prevent unauthorized access. It helps build trust, ensures data integrity, and mitigates the risk of reputational and financial damage.
A.To secure Zoom meetings, use unique meeting IDs and passwords for each session, enable the waiting room feature for participant verification, and control screen sharing and participant privileges to prevent unauthorized access and disruptions.
A.While no system is completely immune to hacking, implementing robust security measures such as strong passwords, encryption, and keeping software up to date can significantly reduce the risk of video conferencing being hacked. Choosing reputable platforms and following best practices enhances security further.
A.Hucu,Cisco Webex, Microsoft Teams (with appropriate configuration), Zoom for Healthcare, and Doxy.me are some video conferencing platforms known for offering HIPAA-compliant solutions. It’s important to review the specific features and agreements provided by each platform to ensure compliance with your organization’s HIPAA requirements.
A.Video conferencing is a technology that allows real-time audio and visual communication between participants in different locations, utilizing cameras, microphones, and internet connectivity. Participants connect via devices, transmit encoded audio and video data packets over the internet, which are then processed and decoded to display and hear the participants in real-time.
A.Medical video conferencing is the utilization of video conferencing technology in the healthcare industry, enabling remote consultations, telemedicine, and collaboration among healthcare professionals, providing convenient access to healthcare services and facilitating efficient communication in patient care.
Retention FAQ`s
A.Retention in healthcare means caregivers continuing with their jobs and not leaving the organization.
A.Employee retention has been exacerbated by Covid-19, with higher levels of burnout being reported among caregivers.
A.The best retention strategy in healthcare involves having better communication within an organization.
A.The three most important factors for employee retention are better communication, as that will drive greater enagagement among employees and keep them more satisfied in their daily care efforts.
A.Healthcare organizations must invest in secure messaging apps, that streamline workflows for care professionals by saving time and making their lives easier.
A.In general, a corporation should strive for an average retention rate of 90% or better, which means an average personnel turnover rate of 10% or less.
A.The most important thing with an employee retention strategy is leaders communicating with their employees on a day to day basis.
A.The number of customers at the end of the period less the number of new customers acquired during the period must be calculated. This number must then be divided by the total number of customers at the beginning of the period, and multiplied by 100 to obtain the customer retention rate.
A.Poor communication within organizations often times results in gaps as to how staff members are feeling or whether they are actively struggling with some problem. Active communication with staff, on the other hand, allows teams to get to know one another better, this is crucial for employee engagment and retention.
A.The biggest benefit is that organizations who want caregivers to stay, will prioritize their well-being and happiness above all else.
Do you still have questions that are not addressed here? Please let us know and we’ll get them answered.
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