Telehealth is booming as mobile devices become more prevalent and users demand digital solutions. For therapy providers, telehealth presents both challenges and opportunities. On one hand, reimburses are increasingly strict about telehealth reimbursement; on the other hand, patients want affordable services they can access conveniently from home. These reimbursement challenges make it more important than ever for therapists to understand how telehealth impacts their practices and what they can do to stay ahead of the curve. We share 8 tips on how you can reimburse for telehealth services without compromising your business model or breaking your budget.
Keep Up to Date with the Latest Developments in Reimbursement for Telehealth
The popularity of telehealth in healthcare is expanding every year, and regulators are adapting to accommodate it. Because of this, reimbursement for telehealth services is a rapidly changing field. Keeping up with the latest trends and developments can help you stay on top of regulatory changes and make informed choices about implementation in your own practice. Some resources to stay current on reimbursement updates include: –
Your state’s insurance department websites: Many state insurance departments now have dedicated sections on telehealth. These sections often contain information on reimbursement rates and other rules.
The National Association of Insurance Commissioners (NAIC) Health Insurance Rate Review process: The NAIC’s Health Insurance Rate Review process is a great resource for keeping up with the latest rate changes. If you are a therapist who provides telehealth services, visit the Health Rate Review section to learn how you can submit rate requests to your state insurance department.
Your state’s Department of Health: If you work with Medicaid patients, keep an eye on your state’s Department of Health website for updates on telehealth rules.
Only Work with Trusted Telehealth Providers (TTP)
Before you begin providing services remotely, you’ll need to research trusted telehealth providers (TTP). A TTP is a third-party company that serves as a virtual office for your practice. If you are reimbursing for sessions conducted over the internet, the TTP will process claims on your behalf. In addition to providing administrative services, TTP will help you navigate the regulatory landscape for telehealth. They can assist with setting reimbursement rates, negotiating contracts with insurers, and navigating the ever-changing landscape of telehealth. Before you begin working with a TTP, make sure they have a proven track record and can provide references from other therapists. Although telehealth is booming, there are a limited number of TTP — so competition between providers can be fierce. Choosing a TTP with a strong reputation will help you avoid excessive rates and ensure you’ll be paid promptly. Hucu.ai is the most trusted cloud-based HIPAA-compliant software with thousands of active members.
Ask Patients to Pay a Small Deposit Before Sessions
If you are reimbursing for sessions conducted via secure video conference, voice, or HIPAA Complaint Secure Text Messaging, you will likely be required to submit receipts. The amount you charge for sessions can impact how quickly you’ll get paid. When it comes to submitting claims for telehealth services, it’s best to charge enough to cover the cost of the session. This will ensure you’ll get paid promptly and be able to continue offering telehealth services. One way to collect a higher reimbursement is to ask patients to pay a small deposit before sessions. Reimbursement rates are generally set by the amount billed, so requesting a deposit could help you collect a higher reimbursement rate.
Utilize Virtual Assistants
One way to keep costs down when providing services remotely is to tap the help of virtual assistants. Virtual assistants can assist with a variety of tasks, from billing and accounting to organizing your treatment protocol. When it comes to billing and accounting, virtual assistants can help you create and manage invoices, track payments, and stay on top of regulatory compliance. If you work with Medicaid patients, virtual assistants can be an important tool in helping you stay on top of regulatory compliance. Medicaid requires a large amount of paperwork, and virtual assistants can help you stay organized and compliant.
Use Cloud Recording Services
If you provide remote therapy, you’ll likely need to record sessions. Recording sessions can be expensive, especially if you plan to record sessions in multiple locations. One way to keep costs down when recording sessions remotely is to use cloud recording services. These services are relatively new in the therapy space, but they have many advantages over traditional recording methods. Cloud recording services can be accessed from nearly any mobile device, making them an ideal solution for therapists offering telehealth services. Because these services are relatively new, therapists may qualify for a discounted rate. This can help you get started with recording sessions at a lower cost. Hucu.ai app offers cloud-based data with 100% security.
Send Invoices Immediately After Sessions
If you are reimbursing for sessions conducted remotely, you’ll want to be organized and prompt with your invoicing. This will help ensure timely payment and keep your cash flow consistent. When sending invoices, be sure to include the type of service provided, billing frequency, and payment terms. You’ll also want to include a detailed description of how you calculated your charges, including any applicable rules and regulations. When providing services to Medicaid patients, you may want to use HP-903 forms to clearly outline your charges. HP-903 forms are required for all Medicaid services and will help you stay organized and compliant.
Understand the Rules Before Providing Services Remotely
Before you begin offering telehealth services, you’ll want to understand your state’s rules for reimbursement. These rules can vary widely from state to state, so it’s important to do your research. Some states have strict requirements for the type of equipment used (e.g. modalities and microphones), while others don’t have any regulations at all. If you work with Medicaid patients, you’ll also want to keep an eye on the Department of Health website for updates on rules and regulations.
Take Advantage of Telco Rebates and Incentives
Some telehealth providers partner with telcos to offer rebates and incentives to customers. If you are reimbursing for sessions conducted via mobile devices, you may be able to take advantage of these incentives. For example, some providers offer cellular data credits for each session conducted via mobile device. This can help you avoid data overages and stay compliant with regulations. Other providers offer discounts on equipment or service packages designed for professionals offering remote therapy. Taking advantage of these incentives can help keep costs down and prevent you from having to pass costs onto patients.
While telehealth has many benefits, it also presents several challenges for therapy providers. To stay HIPAA compliant with regulations and earn a fair reimbursement for services, therapists must understand the equipment used for remote sessions. If you are working with mobile devices, you’ll want to use equipment that is Federal Communications Commission-approved. To ensure regulatory compliance, you may need to use an external antenna to boost cellular signal strength. With these tips in mind, you can ensure your practice stays HIPAA compliant and earns a fair reimbursement for remote sessions. With these strategies, you can be successful while keeping costs low and building your practice. Hucu.ai app is the only platform that copes with our different needs considering HIPAA compliant simultaneously. It offers in-app video recording and can be sent to a doctor directly from the app. It also has a medical history feature and you can add symptoms and medications to keep track of them. The best part is that it is available for both Android and iOS devices. You don’t have to worry about any technical issues as the app is very user-friendly.