Case Study
ABOUT FAMILY CENTER FOR RECOVERY
Family Center for Recovery is a psychiatric drug and alcohol treatment facility. They offer specialized services with regard to mental health and substance use disorders among teens, adults and pregnant women. With evidence-based medicine as their key strategy, FCFR strives to help individuals with all options available to them with what treatment will work best for them. FCFR takes in patients from all over the U.S., which other treatment facilities are not able to. They are the only facility in Florida that is run by an addiction psychiatrist and with this, their goal is to help all those individuals that no one else will treat.
At a glance
Challenges
- Communication across a big team
- Timely patient updates
- HIPAA compliance
Benefits
- Hucu.ai organizes communication in easy to manage channels
- The ability to manage notifications in Hucu.ai saves time
- Hucu.ai is HIPAA compliant
- Hucu.ai is VERY user-friendly
“FCFR is committed to supporting our entire team and to providing the highest quality care.”
Dr. Robert M- MD, FAPA, FASAM, Founder
“We have such amazing communication because of Hucu.ai, that now our patients are actually getting better care. Now, everybody that comes in on the second shift knows exactly what was going on the first shift. They know what is going on and who to work with.”
Bill S.- IT Director
Challenges
Communication across a large organization
Family Center for Recovery has a large employee base who are always on the go. They need to actively communicate with each other and keep each other updated with important patient status updates. Critically, they needed a communication system that would help them communicate in real-time and keep them posted on patients all day long.
Patient care coordination: important but time consuming
Family Center for Recovery is a big facility that cares for patients from all over the United States. With multiple providers supporting patients across more than one shift, up to date information is critical. FCFR wanted to make it easier for their employees to stay updated on patients and save time to coordinate better patient care.
HIPAA compliant communication needs
Family Center for Recovery had previously worked with solutions that were not HIPAA compliant. They sought a communication strategy that was HIPAA compliant, as this concerned their company and the way they were communicating across their facility a great deal.
Solution
Configurable channel-based messaging
Hucu.ai helps providers at Family Center for Recovery stay updated on any important patient updates around the clock. Bespoke configurable team channels in Hucu.ai centralize messages so that the right users have access at the right time quickly. Hucu.ai enables real-time communication among healthcare providers, which helps the entire staff at FCFR know what is going on with each patient at all times.
Ease in workflow communication
Hucu.ai has improved the flow of communication considerably for everyone at FCFR. They are now able to communicate with far more ease and relay information between employees much quicker and more efficiently. Hucu.ai makes it possible for everyone at the facility to stay informed, connected and updated on every important activity that goes on at their facility.
Saves a lot of time
The ability to tag someone in Hucu.ai, makes it very easy for the staff at FCFR to figure out where and when a message was sent to them. This helps them all the more because their staff typically send out a lot of messages per day and keeping track of all them can be difficult. Now, they only have to click on the notification in Hucu.ai and it will take them to the message straight away.
Super easy to implement
The team at Family Center for Recovery were able to implement Hucu.ai very easily across their entire team and did not face any problems. Their team was very comfortable using Hucu.ai from the start.
HIPAA compliance
Hucu.ai is a HIPAA compliant messaging solution. That is very important for FCFR’s day to day communication as this has had a positive impact on the way they communicate on a day to day basis.
Results
SAVE TIME
Hucu.ai saves the entire team at Family Center for Recovery a lot of time, Now, they can simply check their messages via Hucu.ai and see which channel they were tagged in and what they need to do. Hucu.ai really has made it easier for them to quickly check any important message while working through both tough and busy work schedules.
SIMPLE TO USE
Healthcare teams often struggle when implementing different technology programs. However, Hucu.ai made this a very smooth transition for everyone at FCFR. Teaching the team how to use it really was a one-day thing for hundreds of users. Thus, the WHOLE TEAM is engaged.
RETAIN STAFF TO GROW
Hucu.ai is helping the Family Center for Recovery provide better patient care. Moreover, by better supporting their team, staff retention is improved. With better staff satisfaction and better care, more families trust their loved ones to FCFR.
