CASE STUDY
ABOUT MI FAMILIA HOME HEALTH
At a glance
Challenges
- Keeping track of quickly changing census
- Providing real-time updates across a large geographically dispersed team
- Assuring secure communication of confidential documents and information
Benefits
- Hucu.ai enables real-time communication
- Photos, messages, forms, and patient information can be shared instantly
- Team communication is easy with channels to keep all the right people in the loop
“Hucu makes it easy for me to keep track of patients.”
Cynthia, Marketing
“Hucu has been a real benefit to keep our communication flowing. I can get information to the entire team easily.”
Rebecca, Office Management
Challenges
Keeping track of quickly changing census
With family needs arising quickly and the urgent need to provide care, the Mi Familia team needs to keep each other informed of client situations. Mi Familia needed a better way of managing the process of on-boarding new patients and keeping the team aligned.
Providing real-time updates across a geographically dispersed team
Assuring secure communication of confidential documents and information
Solution
Patient-centered messaging
Rather than sorting through streams of 1-1 silo messages (phone calls, texts, emails,
etc.), Hucu.ai provides easy to access patient centered messaging channels. Now, instead of sending or making 5 communication attempts with 5 different media, the entire team communicates with timely information in the context of each patient. Each patient’s collaborating team can coordinate in real time.
Easy to implement
After a brief demo with the Hucu.ai team, Mi Familia Home Health was able to implement the app across their entire team right away. Hucu.ai is available via browser on any internet device as well as in an easy to use app (IOS or Android). No IT support required!
Easy texting and more - practical sharing
Mi Familia Home Health Team members back each other up to assure that clients always have the support they need. Hucu.ai gives them the ability to share care plans, provide necessary updates and share photos securely without using any phone storage. Everything is securely saved in the cloud in organized channels.
Affordable, responsive and easy to work with
Mi Familia Home Health needed a solution that fit their business model so they could meet the challenges of managing numerous transitions. Hucu.ai has been responsive to their needs in order to support their business goals.
Powerful analytics track hucu honors for each team member
Results
Saved Time
Better client information sharing improves communication and enables continuity of care.
Teams On The Same Page
The right team members are now included in every communication. This improves collaboration and keeps the teams focused.
Ability To Grow
Insightful analytics across their organization help them scale faster.
