ACO REACH organizations use to reap the benefits of real-time patient acuity visibility to frontline staff

For growing ACO REACH organizations committed to saving time for better patient care, makes patient acuity visible to your distributed & dynamic teams for automatic care coordination

How ACO REACH Organizations use

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Organizations Benefiting From

Impacting lives every moment

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experience increased staff engagement
care collaboration activities
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REDUCE STAFF BURNOUT AND PROVIDE TIMELY CARE TO MORE PATIENTS communication brings MA Case Managers, Providers, Patients and Families together fast

Frequently used channels by our customers to increase productivity and collaboration

#weeklyreminders | #new-admission | #weekend_warriors | #oncall

ACO REACH key success factors:
  • Build strong leadership by connecting distributed teams in one virtual workspace, all via messaging
  • Provide patient-centered support and guidance to staff through real-time acuity level, and care related discussions & analytic
  • Bring all necessary stakeholders together in patient-specific chats, streamline care coordination and reduce delays in care decisions
  • Increase provider satisfaction, by saving up to 2 hours a day per staff, so they can provide quality care to more patients in less time
Additional benefits to reduce team burnout:
  • Reduce Delays in Communication with easy simplified messaging and automatic push notifications
  • Unify 5 Traditional Silo Communication Tools (fax, email, text, phone, voicemail, etc.) with a single powerful messaging tool –
  • Centralize All Work Communication – 1 to 1 Direct Messaging, Many to Many Discussions, and Patient-Centered
  • Simplify Team Availability through custom user messages (available, busy, away, etc.) along with Out of Office delegates and Read Receipts
Hipaa Compliant messaging app
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Get real-time risk visibility across all patients to reduce risk of complications or hospitalization

Frequently used channels
#announcements | #work&life | #clinical_best_practices | #awards&recognition | #questions_answers | #therapy_concerns | #iluvmypet | #employeeofthemonth
ACO REACH key success factors:
  • Manage patient risk in real-time with patient-level acuity scores, which are visible to internal and partner teams and help avoid costly hospitalizations
  • Proactively care for entire patient populations – automatically notify providers from partner organizations, and streamline care processes that address patient specific needs 
  • Teams communicate in context of each patient and automate collaboration among professionals from different organizations
  • Authorize Network Partners (Provider Groups, Home Health, Hospice, Therapy, etc.), so there’s no delay in care decisions; therefore, resulting in improved outcomes
Additional benefits to real time patient risk visibility:
  • Reduce Hospitalizations/Readmissions by improving responsiveness to potential complications using RPM (Robotic Process Automation)
  • Manage High Risk Patients to a Higher Level so that conditions at risk of deterioration are addressed quickly (e.g.,CKD/ ESRD, COPD, CHF, MH/SUD)
  • Provide Visibility to Always Prioritized Hot Lists based on provider communication and patients risk profiles
  • Empower Caregivers with Better Patient Status Information, improving speed of monitoring and preventive interventions


Improve existing referral relationships and build new ones with

Frequently used channels

#hucu_reports | #discussionchannel | #teamengagement | #patient_supplies

ACO REACH key success factors:
  • Build community partnerships easily, coordinate care via intelligent messaging, categorize patient populations by SDoH and other factors 
  • Improve operations with detailed analytics – provider level activities, and collaboration with outside partners (staff and organization level) 
  • Manage “On Call” Process efficiently, and effectively reduce reliance on phone answering services, phone tag, and missed connections
  • Plug in app into your health-tech (EHR, RPM, etc.) at no cost, via SDK in 3 days, and experience proactive care decisions accelerated and accounted for
Additional benefits to enhancing accountable care:
  • Manage Valued Networks Proactively by bringing different partners together around each patient, and coordinating patient-centered care with everyone involved, thus ensuring accountability 
  • Improve Accessibility and Responsiveness of Partners with accountability for communications and timely responses; supported with detailed reports
  • Establish Tighter Connections with Acute Care by allowing discharge nurses to plan, schedule, transition and share relevant documents with Post Acute teams (Home Health, Assisted Living, SNFs, etc.)
  • Simplify Discharge Process to Home and keep track of patients well being even when they are not in a hospital or facility – reduce hospitalizations
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Better Communication Drives Better Care; Better Care Drives Member Satisfaction

Frequently used channels

#sublime therapy  | #patient_medications | #nightshifts | #oncall

ACO REACH key success factors:
  • Leverage members and families, keep them engaged in their own plan of care, and help them keep up with medications, appointments, and more 
  • Improve Member & Family Experience by providing seamless communication across all providers to sustain high Stars ratings
  • Easily get members/families to complete forms, documents, etc. and get structured data back for analysis 
  • Ensure HIPAA compliance, protect patient privacy, and coordinate patient care safely without breaches
Additional benefits to improve member/family satisfaction:
  • Put members/families at ease during Transitions by sharing status and discharge plans effortlessly
  • Enable Easy Information Sharing to communicate med lists, patient history, advanced directives, and other relevant information
  • Facilitate Real-time Problem Solving with one-touch telehealth sessions and ongoing access to team members
  • Coordinate Care Seamlessly by identifying needs for medication, DME, PPE, nutrition or other interventions and deploying additional resources

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