How To Increase Patient Satisfaction?

Patient satisfaction is an important goal for all medical practitioners. That is because it is not just a simple metric that is used to make directors in hospitals happy. This factor alone is super important because when patients are happy and satisfied, they turn into promoters who can spread the good word about the healthcare service. Patient satisfaction also shows that the quality of healthcare service is improving which automatically improves a hospital’s financial performance as well. Patient satisfaction is easier to achieve when healthcare workers make it their top priority and focus on the well-being of their patients.
However, despite putting in the best effort to prioritize the well-being of their patients, it is common for healthcare providers to face challenges that can interrupt their focus and shift their attention elsewhere. One of such challenges is the constant change in technology and updating their healthcare systems accordingly. The popularity and wide adaptability of advanced digital tools like cloud storage, video conferencing software, and the latest hospital IoT devices bring the healthcare providers under pressure to stay up to date with competitors and this may divert attention from actually focusing on patient care.

Patient satisfaction can be improved with simple adjustments to the patient experience..

Educating Your Patient

According to the research, patient satisfaction and the value they feel they are receiving from their visit are directly correlated. Healthcare providers can improve this perceived value by adopting a patient-centered care method and educating their patients. Simple education measures include giving out informative handouts, sending them follow-up emails, and most importantly, listening carefully in order to completely address their patients’ questions during their visits.

Upgrading Processes and Systems

Many factors contribute to patient’s satisfaction or dissatisfaction before they even get to talk to one of your team members. One of these is failure to meet a patient’s expectations. For example, scheduling an appointment can quickly become a pain point for patients if hospital systems are outdated and difficult to use. While healthcare historically lags general consumer experience, leaders like online merchants and technology enabled services become the yardstick of patients’ expectations. A hospital that wants to improve patient satisfaction will invest in digital systems to make processes intuitive and easy for the patients to use. For example, adapting as the main platform of communication in your healthcare facility can drastically improve communication effectiveness. is a FREE HIPAA compliant Healthcare Messaging App.

Asking for Feedback

A healthcare provider will have a certain number of dissatisfied patients despite putting in the best efforts. In such a case, a healthcare provider can make it easy for such patients to voice out their concerns constructively and effectively to mitigate the effect of their bad experiences. Creating digital surveys communicates that you care about what they think and are trying your best to improve your care service. Another way is to always have a customer care representative available for a chat at the healthcare facility. When patients are dissatisfied, they want to be heard. Creating an easy feedback loop can also encourage them to stay your customer. Of course making visible improvements based on feedback will go even further than listening. makes follow up with patients quick and effective.

Following Up with Your Patients

Once the patient has visited you, following up with them is another way to drastically improve their level of satisfaction. For example, sending them an email to check on their medication dosage, sending them promised materials, giving them soft reminders, and giving helpful advice are all the ways you can make your patients feel valued and cared for. The more relevantly you do this, the more they are likely to make referrals and promote you. If you have a large influx of patients and it is difficult to follow up with them, then perhaps you would like to automate your workflows. Automated emails or messages can send patients helpful materials while reducing the amount of time you or your team spends on follow-ups.

Strictly Protecting Confidentiality

Protecting a patient’s privacy and medical information is not just a moral obligation but also a legal one. When healthcare providers fail to do this, this can have a major impact on your business in two ways. First, you could be heavily fined for HIPAA violations. Second, and more importantly, you will lose the trust and confidence of your patients and have a negative reputation in the market which will prevent you from getting more customers. Protecting patient data is one factor that can make or break your business.

Being Honest and Transparent

Being honest and transparent is a very low-cost effort that healthcare providers can continue to make to improve the patient experience. If patients have to wait an hour before they get to meet you on a hospital visit, it is a good idea to warn them. Such honesty will allow them to readjust their expectations from you and reduce uncertainty. It will also impact the overall experience they have while visiting you.

Effective Communication

Patients often feel most dissatisfied when it comes to communication. When patients find it difficult to communicate with you, they feel very dissatisfied. Asking them key questions is a good way to improve healthcare communication between your office and your patients. For example, how easy was it for the patient to find contact information?
Thanks to technology, communication is much easier these days. Our healthcare application, is built especially to solve communication problems in the healthcare industry. brings patients, providers, and families together to communicate in real-time with each other in a HIPAA compliant platform. is HIPAA compliant instant messaging through which patients can speak with their care team members remotely at any time of the day. Care team members can also update friends and family of patients about their progress. Additionally, allows care team members to communicate amongst themselves for quick feedback, notes, care transitions, and emergencies. Check out this page to get more information about can improve patient satisfaction.
Sources of Information: medicaleconomics, jotform
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Key Take Aways and Top Insights from N4A Conference 2021

The Annual Conference and Tradeshow of the National Association of Area Agencies on Aging is the annual largest gathering of local leaders working in the aging industry in the USA. The conference aims to bring together local professionals, business leaders, policymakers and government experts together so that they can discuss problems, solutions and their expertise related to the aging sector. One of the highlights of this event this year was the exchange of technological solutions and innovations that can change how the aging sector is served and runs in the USA. participated in our first N4A Conference this year held virtually from July 19th to 22nd 2021. We are proud to be supporters of area agency on aging delivering high quality person centered care. In the conference, we had the opportunity to discuss how can contribute positively in achieving AAAs goals. Nonetheless, the team at learned key insights from the conference that has helped us understand the essence of AAAs work efforts, work flow problems, achievements and services even better.
Here are the key themes from the conference.

Optimism for the Role of AAAs in Supporting Aging

At the end of the conference we were left with a deep sense of appreciation for the work being done by AAAs and its importance in our elderly community. We figured that the current federal administration is also supporting these services by increasing the funding up to 40% (Title 3B). We are optimistic that the increase in financial support will have an increased positive impact on how AAAs can better serve the older population.

Resilience from Managing Through Covid 19

There were many questions about how Covid-19 has affected AAAs. AAAs shared their ability to effectively and quickly adapt and reimagine services and processes while managing risk proactively. Their devotion and selflessness in taking extensive precautionary/health safety measures throughout the pandemic is commendable.

Hucu.Ai’s Flag Reporting Enhances Data Collection

New Alliances and New Revenue Streams

We came to know that the Community Based Organizations (CBO’s) have doubled the number of partners since 2017. As HMOs struggle with current funding restrictions in collecting extensive care & case-timelines data, healthcare planning experts encourage evidence-based/data-tracking programs to develop value & reimbursement propositions for providing their outcomes & impacts data. With these insights, HMOs, CBOs, and MBOs are able to implement better healthcare plans, replicate successes, and develop sustainable resource management solutions.

Person Centered Care

N4A presenters provided best practice models for trauma-informed care by tailoring services to needs (Center on Aging and Trauma), dissolving silos, and addressing food insecurity and housing. Those able to respond to consumer needs with Dementia Friendly Programs and elder abuse awareness communications are protecting consumers from scams.

Leveraging Technology

Leading AAAs are actively removing access issues and working towards better solutions. For example, they are advocating for funding for the 17% of seniors who lack broadband, improving tech literacy and partnering with governments and NGOs to decrease digital divide. Furthermore, leaders are encouraging and supporting remote work, designing engagement & communication platforms that consumers can navigate, and establishing multiple communication pathways across a variety of platforms and devices. In this era of technology, these learning steps can really help the elderly and can be life saving in critical situations.
Supporting Seniors’ Own Agency to Avoid Elder Abuse
The new administration has sponsored $188MM, a dramatic increase in adult protective services. AAA Research efforts allow AAA communities to act on unproductive understandings relating to elder abuse constructive cultural changes. AAA communities and marketing professionals are able to effectively enhance understanding of cause, consequences, and solutions to elder abuse; without contributing to the general misconceptions regarding elder competencies & caregiver perpetration. Is Helping AAAs Achieve Their Goals

Enhancing Processes to support Medicare Advantage

Health Care Entities/ MCOs want narrow networks of high performers. AAAs can contract with these payers by developing the service delivery metrics, outcome measures and billing capabilities that payers require.
Accessibility Of Services- AAA service providers are continuously working to find meaningful engagement strategies and user-friendly communication platforms to best serve & support elders. Some examples include implementing Home Modification programs, providing virtual access to services, and extending reach through meaningful inclusion of differently abled consumers. With the pandemic, it is becoming increasingly important to make services accessible virtually.
Workforce Challenges
AAAs must, and often do, continually seek improved employee engagement and recruiting processes that foster high quality support. Rising to the challenges of a poorly functioning labor market are critical to assuring that consumers have the support they need.
Who has Good Data Wins!
Leading AAAs are offering evidence-based programs to collect & provide a thorough transitional & timeline data. HMOs need not only quantitative data on the care strategies used & how many people were served – but HMOs value the qualitative & quantitative data that reveal care strategies implemented, as well as the impacts/outcomes of those applied care strategies & services. Best practices include capturing and reporting staff and consumer satisfaction data, client reported outcomes, as well as consumer demographics. Risk-owning payers are extremely sensitive to membership retention and patient claims data. can especially help in this area just like it is helping the Clearfield County Area Agency on Aging.’s flag reporting enhances data collection. This allows Clearfield County Area Agency on Aging to capture SDOH factors and clearly demonstrate the efficiency and quality of services their network provides to older adults in their community. also provides reports that track partner performance level, effectively keeping all partners accountable.
Not just this, but’s solution can work really well for AAAs in a number of ways. Read here to know how helps Area Agencies on Aging with real-time consumer specific acuity score to help drive better outcomes. We shared these at the conference and are looking forward to work with more AAAs in future.

About N4A:

The National Association of Area Agencies on Aging (n4a) is a 501(c)(3) membership association representing America’s national network of 622 Area Agencies on Aging (AAAs) and providing a voice in the nation’s capital for the more than 250 Title VI Native American aging programs.
Whether it is helping Washington set priorities, building the capacity of our members, raising the visibility of AAAs and Title VI programs nationwide, offering training and educational events, or working to drive excellence in the fields of Information & Referral/Assistance, transportation, livable communities and volunteerism, n4a is dedicated to supporting the success of its members.
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Heroes of the Aging American Act, AAAs Leverage Technology to Fight the Pandemic

Heroes of the Aging American Act, AAAs Leverage Technology to Fight the Pandemic
If anything, Covid-19 has highlighted the importance of community services that support and care for the aging generation. During the pandemic when the country went into lockdown, 211 helplines received increased requests for home-delivered meals, rent assistance, and food pantries from elders. These requests were three times more in comparison to the same time the previous year. There was also an increase in mental health challenges for those who were stressed and were socially isolated.
Therefore, it has been critical for many healthcare and social care providers to meet the interrelated health and social needs of the aging population during the pandemic. As the acute hospital capacity scales up to care for people who become critically ill, there is a need for community-based services to scale up as well to help aging adults stay at home safely. AAAs (Area Agencies on Aging) are playing a critical role in supporting older adults at home.
The Area Agencies on Aging are a fantastic support and coordination system with 622 agencies working tirelessly across the country that provides basic key services for the elderly in their communities. These services include home-delivered meals, health and disease management, social activities, and transportation. AAAs are there to meet the fundamental needs of the elderly who are living at home and want to continue to do so. With the spread of COVID-19, AAAs played an active role in fulfilling requests for meals at home for the elderly, requests for assistance and information, and in trying to reduce social isolation. AAAs also helped in freeing up capacity in hospitals and nursing homes by organizing home-based services and offering care transition programs (for home-eligible Medicaid beneficiaries).

How Important is AAA’s work?

AAAs have always worked towards developing innovative solutions and services to support older adults’ health and independence. Research shows that AAAs can drastically reduce avoidable healthcare use and spending in their service areas. When AAAs received funding to support their contribution in Livable Community initiatives (coalitions that promote health, well-being, and capacity to remain independent in communities), avoidable nursing home use was reduced to nearly 1% in AAA service area. Medicare spending fell to $136 per beneficiary in AAA service area when AAAs began to partner with hospitals. Similarly, when AAAs partnered with mental health organizations, avoidable nursing home use fell by 0.5%. With COVID-19 straining the hospitals in unpredictable ways, AAAs were needed to prevent the unnecessary use of healthcare urgently.
In order to better understand the changing needs of older adults and the ability of AAAs to address them amidst the pandemic, the National Association of Area Agencies on Aging (n4a) has spoken to agency leaders from states with higher caseloads like Washington and California. It was found out that AAAs’ longstanding partnerships with various organizations in their respective cities and areas have helped in planning and adapting new methods of services. For example, congregate meals for older adults that enhanced nutrition and social engagement had to be changed into a scaled-up take-out format. When meals are delivered, wellness checks are also made. Some agencies had to plan and make decisions on whether to continue giving services to older adults receiving personal care assistance in their home so as not to risk exposing the older adults or the care workers’ to the virus through this interaction. Like numerous healthcare providers, AAAs began using telehealth and telephone to check on the clients and provide assessments.

What More Is Needed Now

Lack of workforce is one challenge that stands out in meeting the increased needs of older adults in their communities and homes. As AAAs begin to scale up, they need workforce more than even to provide assistance to homebound older adults and support them by providing services like home-delivered meals. Previously, retired volunteers did the job but they have been advised to stay at home to reduce the risk of infection to themselves. AAAs began to explore options like hiring college students or those who lost their jobs in the retail and hospitality industry. To fill the roles that required background checks, AAAs enlisted teachers who had off from schools.
Apart from this, AAAs also require innovative solutions and technologies to support their internal processes and manage caseloads. is a communication application built specifically for the healthcare sector that can help AAAs centralize communication and data collection, improve efficiency and support them in multiple ways.
Here is how Innovative AAAs can use

AAAs Can Manage Consumer Risk In Real-Time. can help highlight risks for interventions that support maximum independence. Real-time acuity score is a feature that standardizes separate assessment scores allowing agencies to better manage their intensive caseload. allows risk stratification visibility to all collaborators so that they can quickly highlight older adults at greater risk and prioritize their needs. The consumer journey map feature helps track the history of each individual adult and the services they have received. is a data-driven solution that can pinpoint older adults most in need of service.

AAAs Can Improve Transparency And Oversight Among Team And Partners can provide network performance visibility to improve AAAs’ quality of service delivery network. AAAs can have greater accountability of results with’s partner reporting capability. With reduced communication errors and improved HIPAA compliance, there will be greater trust among teams.’s automatic push notifications and simplified messaging greatly reduce delays in communication between teams. AAAs can build tighter connections with skilled nursing facilities and hospital teams by planning, scheduling with them, and sharing relevant documents under HIPAA compliance very quickly. The ability to centralize communication and sharing reports can help AAAs track partner performance down to each employee level as well.

Reduce Employee Turnover and Increase Staff Satisfaction

Given the pandemic and difficulty in hiring new employees, AAAs can reduce employee turnover by providing easy communication and recognition for staff, partner employees, and volunteers via is a super user-friendly application that can be set up in an organization in just a few minutes. has a built-in feature that allows individuals who manage a greater load of challenging cases to gain visibility over teams.
With these unprecedented challenges faced by AAAs and other health care providers during the time of COVID-19, it is critical to leverage technology to take off unnecessary workload and free up time and muscle to serve the older adults in a patient-centered way within their communities. can help do exactly that. hosted a 30-minute Zoom webinar on 9th September to discuss how technology can be leveraged to manage acuity and increase independence at a lower cost for organizations delivering Community Based Care. The objectives of the webinar were to share: best practices in providing proactive care through real-time acuity scoring, how to use data analytics to improve operations, how to streamline communication within internal teams, external partners, and with patients and families.
The event’s speakers, Kathleen Gillespie, CEO at Clearfield County Area Agency on Aging, and Ethen Tarner COO, Clearfield County Area Agency on Aging elaborated the objectives and shared their experience of being facilitated by Watch the complete webinar here.
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Great Care Through Great Communication

Great Care Through Great Communication
All healthcare facilities require healthcare professionals to have effective communication amongst them so that facility’s operations can be managed smoothly and promptly. Thanks to technology, communication has become easier, especially when healthcare professionals want to connect with other healthcare facilities, caretakers, and even patient’s families. This is critical because this ensures effective care to patients. All modern healthcare facilities are leveraging technology for effective communication to improve their patient care and accomplish business goals. But what is effective communication?

Effective Communication in Healthcare

When there is clear, timely, and discrete communication between healthcare professionals, it’s called effective communication. Such communication is required to make accurate diagnoses, make sure that treatments are being provided correctly, and ensure that patients understand their health requirements and statuses. Effective communication in healthcare calls for an ability to express technical terms in a way that patients can understand. Effective communication must also be comprehensive in the sense that when healthcare professionals receive information from other staff members, they have to interpret it and take action appropriately while communicating the whole process.

How Technology Impacts Healthcare Communication

Modern healthcare facilities and organizations have effective communication processes that leverage by technology so that workflows are smoother. For example, managing on-call schedules through tech-enabled communication, as opposed to a manual scheduling process, has more benefits.
Before technology, operation managers wrote down lists to manage the on-call schedule of healthcare providers and they would also manually alert them through a pager or phone call. This process wasted a lot of time that could be spent caring for patients. Between managing the spreadsheets and alerting providers about the on-call statuses, healthcare professionals were not able to care for patients optimally.
With technology and digital tools, now organizations can alert providers of their on-call schedules in real-time with a single notification sent on their cell phones. Healthcare applications like are built for effective healthcare communication and to improve patient-centered care. also has the three important components of effective healthcare communication. Let’s talk about those.

HIPAA-Compliant Texting

Sensitive patient information such as names, birthdates, treatments, health conditions, diagnosis, and health statuses have to be kept confidential. Without HIPAA-compliant digital tools, discretely communicating sensitive information can be impossible. With, providers and healthcare professionals can follow the HIPAA requirement to limit data storage and transmission to a standardized format and share information, files, data, and instructions securely without fearing HIPAA violation and loss of confidentiality. also has a ‘flag’ feature that allows professionals to differentiate between critical information from less important ones.
HIPAA-compliant text enabling applications such as also allows healthcare professionals to bring their own devices to the healthcare facility. The application is protected with a fingerprint scan and pin code. It has separate channels for different patients that work as distinguished threads in which healthcare staff, family members, and nurses can communicate. Users can take photos and share secure documents without having those media ever stored on their devices. Channels allow easy sharing of information, pictures, and even video chatting for real-time updates with specific collaborators included in the channels. To reduce workplace stress and confusion, it keeps professional and personal messaging separate in one device. Because is such a simple way to improve communication, hospitals can see better patient outcomes with BYOD that have installed.

Organized On-Call Scheduling

When on-call scheduling is organized, care teams can care for patients 24/7. With, scheduling on-calls is a breeze as providers and healthcare professionals can create a channel for schedules and share real-time information about it. If someone is unavailable, another can volunteer immediately without causing a delay in patient care.

Notification System

Mass notification systems are platforms that are used to distribute information to a large number of professionals quickly. For example, informing the hospital about an emergency can be done through such a platform. The downside of using notification systems is that no PHI can be shared because these are not HIPAA-compliant. covers this area as well. Healthcare officials can create a group or a channel for emergency announcements. All healthcare officials have to do is have pre-set template messages which they can type into the channel and will notify everyone in the same instant.

Three Ways In Which Technology Can Help Improve Communication

Effective communication does not only improve practices but also the reputation of the organization. Here are a few strategies that can optimize the effectiveness of healthcare communication.

Evaluating Current Methods of Communication

A healthcare facility can improve communication by assessing communication policies, methods used, and the overall communication culture within it. It is important to know how communication takes place between different departments, administration, and staff or between staff and between patients and staff. Asking the staff how they feel about communication can give a lot of insights into the gaps that the healthcare facility can fill for improved communication. Once this is done, the assessment can be compared with the modern tools available. Sometimes hospitals are using multiple methods to communicate e.g. phone, fax, and email when that can be done with one technology like

Streamlining Communication Channels

Sending information through multiple channels is a common challenge. If the staff has to communicate the same information to multiple provides, administration, and other departments, doing so in different ways can cause inaccuracy in the information share. However, can help solve this problem. With, notifications can be sent directly to multiple recipients with the same information.

Encouraging Mobile Collaboration

Healthcare organizations are busy with patient care and have tight schedules. Sometimes healthcare professionals do not have time to check faxes, emails, and pagers, locate information from files and notes. Mobile communication can ensure that staff can get information on time and effectively. As everyone is familiar with smartphones, these can be leveraged to use HIPAA-complaint messaging apps like to communicate between staff efficiently. can help staff share information no matter where they are and at any time. This can help providers care better for their patients when they know that the information they need and support is just a touch away.
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Hucu Wins Audience Choice at AMDA Shark Tank Competition!

Hucu Wins Audience Choice at AMDA Shark Tank Competition!
We’re so excited to announce that Hucu won Audience Choice at AMDA Shark Tank 2021. To be recognized among other notable competitors, we are proud of this achievement and believe it is one of the many to come as we continue to make a positive impact in the post-acute and long-term care (PALTC) setting.

What is AMDA's Shark Tank Competition?

Since 2018, AMDA’s Shark Tank Competitions have highlighted how innovators are tackling post-acute and long-term care (PALTC) issues. This competition features innovation in the PALTC setting by showcasing new systems, devices, and technology with the goal to improve PALTC processes and outcomes.
Through a competitive review process, the Innovations Platform Advisory Council (IPAC) selected four innovators to present and compete in the 2021 Virtual Shark Tank Competition on Tuesday, March 9, 7:00-8:30 PM ET. An esteemed panel of leaders in PALTC medicine will review each innovation and score based on the alignment with the Society’s mission:
We promote and enhance the development of competent, compassionate, and committed medical practitioners and leaders to provide goal-centered care across all post-acute and long-term care settings. enables the patient centered communication and collaboration necessary for effective value based care. bridges the communication gap with easy to use tools that makes it easy for the healthcare team of providers to stay on top of the patient’s care cycle. Everyone is on the same page on the patient’s health. The shift to value-based healthcare will deliver high quality care and improve population health at a low cost. Medical communication apps like are paving the way.
To read the original press release, click here.
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Subscribe to our monthly newsletter Joins Coalition to Transform Advanced Care Joins Coalition to Transform Advanced Care has recently won the AMDA Shark Tank award at PALTC 2021 and is one of few companies selected in the Mayo Clinic/ Arizona State University MedTech Accelerator. Continuing the momentum of spreading’s unique solution to healthcare communication problems, has now joined Coalition to Transform Advanced Care to continue transforming the healthcare industry’s problematic communication framework.
Laura McKee, Co-Founder and COO, succinctly summarized the healthcare communication problem:
“Atul Gawande’s book Being Mortal describes my frustrating and fragmented experience of the US Healthcare system. Without, particularly in chronic and palliative care, too much time is often wasted trying to track down relevant specialists, therapists, and others to assure continuity of care.” was built as a single solution to these issues. Asif Khan, Co-Founder and CEO, said:
“I have always been committed to collaboration and improving care for seniors throughout my professional career, whether at GE Healthcare or at Caremerge, the EHR for senior living that I founded in 2013.”

Check out C-TAC Member spotlight about

About C-TAC

C-TAC is a major convener and collaborator within the advanced illness care space in the U.S. It is founded by Co-Chairs of the Board of Directors, Tom Koutsoumpas and Bill Novelli and is a nonprofit, non-partisan organization based in Washington, D.C. and is funded by grants and the support of members.
The Coalition to Transform Advanced Care (C-TAC) is committed to ensuring that all Americans with acute illness should receive complete, high-quality, person- and family-centered care. C-TAC is also dedicated to advancing health equity and tackling long-standing disparities in serious illness care. C-TAC tries to achieve these goals by:
  • empowering clients,
  • changing the health delivery system,
  • improving public and private policies, and
  • enhancing provider capacity.
Membership of C-TAC is both wide and diverse. It is inclusive of multiple foundations, affinity groups, payers, providers, technology start-ups, for-profits, and health systems. is excited to become one of the C-TAC members who are actively working towards transforming health care in order to achieve the shared vision that
“All Americans with advanced illness, especially the sickest and most vulnerable, receive comprehensive, high-quality, person-centered care that is consistent with their goals and values and honors their dignity.”
As a member of C-TAC, will receive unique access to thought leaders, influencers, a network of information and resources and support to integrate its solution for transformative results in advanced illness care. As an agile, quickly growing company, is able to partner with customers to continually improve the app which is available in iOS, Android and on any web enabled device.
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