10 Things to Consider When Choosing A Telehealth Platform

Telehealth Platform

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It’s very frustrating waiting for someone to contact you, particularly when it jeopardizes the way you treat your patients. It would be best if you had real-time support from your telemedicine company. When something goes wrong, you should be able to speak with someone. When you contact your telemedicine company, you should be able to email them. Customer service and commitment are essential indicators of a company’s performance. You should feel comfortable, supported, and well cared for.

Many people have written about how the epidemic affected the direction of telehealth services. In reality, the epidemic has not altered the direction of telehealth services as much as it has hastened the already underway trends. Virtual care is here to stay, and finding a telemedicine partner to support its increasing demands while giving you a competitive edge is crucial.

When rolling out any other software across your healthcare organization, you must consider how your choice of a telemedicine provider will affect your patients, your medical staff, and your budget to continue offering the most outstanding care possible.

When choosing a telehealth provider, here are ten important factors to consider:

Providers and Patients can Both Benefit from Flexible Access

You should seek out a cross-compatible, hardware- and platform-agnostic telehealth platform. Your software should be able to function on any device, from a computer to a mobile phone. Your browser and operating system should operate efficiently and reliably, no matter your device or browser. Your software should work just as well on older laptops as on the newest smartphones, for example.

The most adaptable platforms are web-based and cloud-based. Using the telehealth platform is simple on desktops, laptops, tablets, and smartphones with web-based platforms. They don’t require installations or downloads and may be accessed from anywhere with an internet connection.

Users can access the Hucu.ai HIPAA compliant with secure video conferencing and text messaging mobile app on any Apple iOS and Android device. Additionally, users can access the Hucu.ai web app on any computer or tablet using a Google Chrome Browser. Access the Hucu.ai Web App on Chrome

Provide A Workflow & Ongoing Support.

The initial setup of a new platform can be stressful, which is why your telehealth company must offer workflow support. Your telehealth company should be prepared to collaborate with you by creating a system that matches your existing workflows so you do not have to enter patient data more than once manually. Your telehealth platform should offer 24-7 support to troubleshoot any issues or answer any product questions you may have.

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Your telehealth company must provide one-on-one or group sessions to ensure your platform is configured to your needs. Orientation and training should be provided throughout your entire experience, from the trial period to when you become a rabid user. It is beneficial to have chatbots and knowledge-based articles on your telehealth provider, but they are insufficient. Chatbots cannot answer complex questions and cannot provide you with advice on cost-saving setups and configurations. For this reason, it is crucial to have around-the-clock support from a support team member who can answer your questions in real-time.

It is Vital to Ensure Security and Compliance.

Even if a telehealth platform has other beneficial features, you will have many problems if your privacy and data are not safeguarded. Your telehealth company should clearly state how patient information is stored and shared within its servers. Make sure your platform is HIPAA, PIPEDA, or PHIPA compliant and utilizes end-to-end encryption to prevent third parties from accessing or reading private communications.

Providers Find it Simple to Use.

The ease of use is the most critical measure of any telemedicine program’s success. The providers are already working under severe time restrictions. If the telemedicine platform is challenging to learn or use, providers will not want to use it. You should be able to test before you buy when committing to a telemedicine platform. Webinars and a demo walkthrough should be available. Using the platform should be simple. There should be no more than three steps between logging on and talking with a patient.

Patients Prefer Devices that are Easy to Use.

Patients should be able to navigate and use the platform easily. If it is too difficult to learn or use, patients will opt out of using it, which may result in losses. It is essential to keep in mind that not everyone is tech-savvy or technically inclined. The system should be as simple for everyone to navigate across the board, whether or not they are technically inclined. Logging in, accessing the video conferencing session, and utilizing the features should be simple.

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Comprehensive is a Platform.

It’s already common for healthcare providers to juggle a variety of platforms and software programs. Using the best telemedicine platforms will help you keep things straightforward, not more complicated. To keep things simple, you should have a comprehensive telehealth platform that isn’t forced to invest in more software down the road. Triage and information capture will be included in a comprehensive telemedicine platform.

You require a platform that goes beyond a siloed webcam application. You must be able to address the requirements of a wide variety of patients with diverse needs. In addition, you must find a platform that minimizes the administrative burdens on your company and your patients. Collecting and completing medical history, triage questionnaires, symptoms logs, and intake forms are crucial.

Schedule Patient Appointments

Patients should be able to schedule appointments with their providers without burdening receptionists using a telemedicine portal. Receptionists and other support staff should also be able to schedule appointments for patients. The platform should be flexible enough to allow this. Make sure that your portal can send appointment reminders to avoid no-shows.

It’s Important to Preserve Compatibility with Existing Systems.

Your telemedicine partner should be able to integrate with other systems, particularly your electronic health record (EHR) system. EHR integration improves patient care and outcomes and makes your administrative staff more efficient.

Real-Time Support Team Through Live Chat or Phone.

When things go awry, you should be able to get in touch with someone immediately. It’s particularly aggravating to have to wait for someone to get in touch with you, significantly when it may jeopardize the way you treat your patients. You must be able to phone your telemedicine company and send them an email. A company’s customer care and devotion tell a lot about its business. You should feel comfortable, supported, and well cared for.

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Easy to Adoptable and Largely Scalable 

A system should be capable of scaling up to support a large volume of transactions and should be able to adapt to the fast-changing environment. Has your organization altered significantly over the last year? When choosing a telemedicine platform, you must seek a partner with a history of developing scalable and mutable software.

You don’t want your telemedicine platform to outgrow you in one, two, or five years. You want a platform that scales as your organization grows and adapts to changing conditions.


Telehealth services can enhance the quality of care you provide to your patients and boost your practice’s revenue. But, it must be done correctly. Conducting a thorough assessment of your approach to identify the needs of your practice will assist you in determining which software for telehealth to choose.

Selecting the right telehealth program for your practice isn’t an easy task since there are numerous accessible programs. At first glance, all software programs appear the same. However, they’re different. Knowing more about telehealth will assist you in determining which software you should choose as your preferred option for practice.

Hucu.ai is proud to partner with the most innovative technology leaders in telehealth, including crystal clear and flawless video conferencing on Zoom. Hucu.ai offers unique and convenient services for healthcare providers and patients, like flags for telehealth and meeting ID attachments and video sessions for telehealth. We developed Hucu.ai to allow integration based on established standards for healthcare, like APIs and HL7.

Users can connect to this app to facilitate real-time problem-solving, communication, information sharing, etc. Directly with your patient and the patient’s family members who have been approved by Hucu Patients Family Channel found in the Hucu.ai application.

Hucu.ai is easily accessible as a mobile app on any Apple iOS and Android device. Users can also access the Hucu.ai web app on a computer or tablet using a Google Chrome Browser.

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